Shufti AI
Shufti AI is an AI-powered assistant built into the Shufti Backoffice that gives clients a single, conversational way to reach both their own verification data and the full depth of Shufti's product and compliance knowledge. Instead of navigating multiple dashboards, reports, and documentation pages, users ask a plain-language question and get an accurate, contextual answer.
Shufti AI's knowledge spans two areas. On one side is an account's own data: verification activity, customer records, and billing history. On the other is Shufti's complete body of product and compliance expertise: every product and service Shufti offers, the regulatory frameworks and requirements they address, including AML, KYC, KYB, and Travel Rule, supported country and document coverage, and Shufti's integration and configuration guides. Shufti AI draws on both, so responses are grounded in an account's actual data as well as Shufti's official product and regulatory documentation, rather than general knowledge.
At a Glance
| Detail | |
|---|---|
| Where | Integrated within the Shufti Backoffice |
| Input | Plain-language questions, no special syntax required |
| Grounded in | An account's live verification, customer, and billing data, plus Shufti's product, compliance, and developer documentation |
| Output | Data tables, trend summaries, or explanatory answers with supporting context |
Overview
Shufti AI can explain how Shufti's products work, walk a user through activating or configuring a verification journey, compare multiple services side by side, or clarify a compliance requirement, without the user needing to know where that information normally lives. Rather than manually pulling verification records, checking service settings, or searching documentation, users simply describe what they need in plain language, and Shufti AI returns the relevant data, explanation, or guidance.
How It Works
Each interaction follows the same three-step flow:
- Request submission - The user submits a question in plain language. No special syntax, query language, or predefined format is required.
- AI processing - Shufti AI interprets the intent behind the question and determines what kind of response is needed: a data lookup, a documentation-based explanation, compliance guidance, or a combination of these.
- Response generation - Shufti AI returns a response suited to the question, such as a table of records, a summary of trends, or an explanatory answer with supporting context.
Features and Capabilities
| Feature | Description |
|---|---|
| Live Data Analytics | Retrieves verification counts, and individual verification, customer, or billing records, as structured tables. |
| Custom Analytics | Produces metrics, trends, and breakdowns, such as acceptance rates, decline trends, or verification volume over time, instead of single-record lookups, and surfaces usage patterns and frequently asked questions across an account. |
| Product Guidance | Explains how Shufti's products and features work, how to activate or configure a service, and how different products compare to one another. |
| Documentation Search | Searches Shufti's official developer documentation and returns a synthesized answer inline, for questions such as activating a provider or comparing two products. |
| Compliance and Regulatory Guidance | Provides guidance on AML, KYC, KYB, and Travel Rule requirements, including how Shufti's own products map onto specific regulatory obligations. |
| Smart Filters | Lets users find and segment verification records, customers, and transactions by criteria such as status, date range, or product, improving the relevance and accuracy of responses. |
| Workflow Assistance | Helps users navigate multi-step processes, such as setting up a verification flow or understanding what happens at each stage of an onboarding journey. |
| Knowledge-Based Responses | Draws on Shufti's official product documentation to answer how-to and troubleshooting questions with an explanation, not just a link. |
| Customer 360 Profile | Builds a composite view of a customer's verification history and account details from a single query. |
| Chat History | Retains previous conversations, so users can revisit past questions and answers, or ask follow-up questions with earlier context carried forward. |
Example Questions
The examples below illustrate the types of questions Shufti AI can answer. Users are not limited to these; any question phrased in plain language within these categories is supported.
- Analytics
- Product Queries
- Backoffice Features
- Can you analyze the trend in decline reasons and provide a summary?
- Can you share the coverage details for our active eID sources?
- What are the dropout rate trends over the last quarter?
- What is our verification acceptance rate for the last three months?
- How many eIDV Pro verifications did we process this month?
- How many Travel Rule transactions did we process this month?
- Which customers were verified in the last 30 days with a pending status?
- What does my vendor comparison summary look like?
- How does a KYB check work?
- How does Shufti reduce false positives in its AML screening solution?
- What authentication solutions does Shufti provide?
- What checks are performed to validate a document's authenticity?
- What are the KYC requirements for onboarding a UK business customer?
- How does Shufti support ongoing AML monitoring?
- What is the difference between eIDV Pro and eSignature?
- Which countries and documents are supported under the KYB solution?
- How does the iframe brand personalization feature work?
- What features does Shufti offer for case management?
- How do I create a UBO verification KYC journey?
- Can you design a KYC flow that includes AML screening and address verification?
- What is the self-service portal in Shufti, and what can I configure through it?
- Can you design an onboarding flow that uses 1:1 authentication?