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Blacklist Customer

How It Works?​

Introducing our latest enhancement in fraud prevention, the new Blacklisting feature empowers merchants to proactively safeguard their operations. This tool allows merchants to identify and blacklist fraudulent customers and bad actors, effectively preventing bad actors from progressing through verifications and ensuring a secure business environment.

Blacklist Customer from Customers Listing​

Merchants can blacklist a customer from the customers section by following simple steps:

  • Navigate to Customers Listing: Go to the Customers section and Hover over the customer you want to blacklist.
  • Initiate Blacklisting: Click the blacklist🚫 icon to begin adding the customer to the blacklist.
  • Confirm and Blacklist: Click the "Blacklist" button to add the customer to the blacklisted database.

Blacklist Customer from Report Section​

Merchants can blacklist a customer from the report section by following simple steps;

  • Navigate to the Reports Section: Open the verification report of the customer you want to blacklist.
  • Initiate Blacklisting: Click the blacklist🚫 icon to begin adding the customer to the blacklist.
  • Select Blacklist Data: Choose the customer details to blacklist. (Document Details, IP Address, Country).
  • Confirm and Blacklist: After selecting the details, click the "Blacklist" button to add the customer details to the blacklisted database.

Custom Blacklist Customers​

Merchants can also blacklist customers by providing their unique details. Here is how it works:

  • Navigate to Custom Blacklist: Go to the Customers section > Blacklisted Customer > Custom Blacklist.
  • Provide Customer Details: Merchants can enter customer details either manually or via bulk upload:
    • Individual Blacklist: Merchants can manually input specific details for blacklisting, such as document number, email address, etc.
    • Bulk Upload: Merchants can upload a CSV file containing the customer details they wish to blacklist.
  • Confirm and Blacklist: After entering the details, click the "Blacklist" button to finalize adding the customer to the blacklist database.

View Blacklisted Customers​

  • Listing of Blacklisted Customers: Go to the Customers section > click on the “Blacklisted Customer” button
  • Review Blacklisted Customers: A detailed list of all blacklisted customers will be displayed, including the specific details used for their blacklisting.
  • Unlist Customer from Blacklist: You may remove the customer from the blacklist by clicking the "Remove from Blacklist" icon.