Declined Reasons

The risk assessment service enables clients to categorize KYC services based on risk levels, such as low, medium, and high. The specific decline reasons are displayed in accordance with the chosen KYC service and its associated risk level.

Face Status Codes

Status Code	Description
SPDR01	Face could not be verified.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR19	Face could not be detected in image, please upload image again with your face clearly visible.
SPDR37	Face liveness detection failed.
SPDR40	The answer to the question is incorrect.
SPDR43	Camera is not accessible for verification.
SPDR58	Face in the image is with wearing glasses.
SPDR59	Face proof is taken from another screen.
SPDR60	Face proof is taken from internet.
SPDR61	More than one face in one image.
SPDR62	Face proof is a screenshot.
SPDR96	Face is not visible due to low lighting.
SPDR97	Face image is blurry.
SPDR98	Face image is cropped or edited.
SPDR99	Face is not found on the document.
SPDR101	Face is hidden on the document.
SPDR109	Uploaded image is found on the internet.
SPDR144	Hat or mask is found on the face.
SPDR168	Face is not detected in the uploaded image.
SPDR218	Face proof is edited using filters.
SPDR219	The uploaded face picture is blur and not clearly visible.
SPDR230	The uploaded face picture does not match the face photo on the provided document.
SPDR231	The face picture on the provided document is not clearly visible.
SPDR233	Face proof has a solid color in the background.
SPDR241	The verification process was canceled by the user.
SPDR249	Front or backside proof is not provided.
SPDR251	Document front proof is not provided.
SPDR252	Proof and additional proof are of same side of the document.
SPDR261	MRZ Number on the document does not match.
SPDR262	Data is hidden on the provided document.
SPDR263	Uploaded image of the document is pixelated.
SPDR264	Face image is not present on the document.
SPDR265	Invalid cpf number provided.
SPDR268	The provided image is corrupted.
SPDR274	End user did not submit complete verification proofs or data.
SPDR276	The user does not want to share camera or documents.
SPDR277	Closed eyes are detected.
SPDR278	Face proof is altered or photoshopped.
SPDR279	Face proof is blur and not clear for verification.
SPDR280	Eyes not visible and are covered with glasses.
SPDR281	Multiple faces detected in face proof.
SPDR282	Uploaded document is a test ID.
SPDR283	Face could not be detected.
SPDR284	The complete verification data was not provided by the user.
SPDR287	Duplicate account is detected.
SPDR291	Entire Face is not clear in the provided face proof.

Document & Document Two Status Code

Status Code	Description
SPDR02	Image of the face not found on the document.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR05	Document and Document Two does not belong to same person.
SPDR06	Document originality could not be verified.
SPDR07	Name on the document doesn't match.
SPDR08	DOB on the document doesn't match.
SPDR09	Date on the document doesn't match.
SPDR10	Issue date on the document doesn't match.
SPDR11	Number on the document doesn't match.
SPDR12	The issuing country of document is not supported, please upload a valid document.
SPDR13	Document doesn't match the provided options.
SPDR14	Age could not be verified.
SPDR15	Face on the document doesn't match with camera image.
SPDR16	The expiry date of the document does not match the record, please upload a document with valid expiry date.
SPDR17	The document is expired, please upload a new document which is not expired.
SPDR18	The uploaded image of the document is blur, please provide a clear photo of document.
SPDR19	Face could not be detected in image, please upload image again with your face clearly visible.
SPDR21	Proof and Additional Proof are of different documents.
SPDR36	Both Documents do not belong to the same person.
SPDR42	Front and backside images of the document did not match, please upload images of the same document.
SPDR43	Camera is not accessible for verification.
SPDR44	Gender could not be verified.
SPDR45	Place of issue could not be verified.
SPDR47	Document proof is a screenshot.
SPDR48	Document proof is altered/edited.
SPDR49	Document proof is paper based which is not accepted.
SPDR50	Document proof is punched/broken.
SPDR51	Document proof is from another screen.
SPDR52	Hologram is missing on the document.
SPDR53	Document proof is not fully displayed.
SPDR54	Document is blur.
SPDR55	Information on the document proof is not visible.
SPDR56	Information on the document is edited.
SPDR57	Information on the document is hidden.
SPDR63	Front and backside images are not of the same document.
SPDR64	Proof and additional proof does not belong to the same person.
SPDR66	Both documents should belong to the same person.
SPDR67	Document should be from the provided country.
SPDR68	Issue date does not match with the provided one.
SPDR69	Expiry date does not match with the provided one.
SPDR70	Submitted document is expired.
SPDR71	Issue date on the document is not clearly visible.
SPDR72	Expiry date on the document is not clearly visible.
SPDR73	Date of Birth on the document does not match with the provided one.
SPDR74	Date of Birth on the document is not clearly visible.
SPDR75	Name on the document does not match with the provided one.
SPDR76	Name on the document is not clearly visible.
SPDR77	Document number does not match with the provided one.
SPDR78	Document number is not clearly visible.
SPDR79	Original document number could not be authenticated.
SPDR86	E-document data does not match with provided document proof.
SPDR87	Face on the E-document does not match with selfie.
SPDR88	Uploaded document is Black and White.
SPDR89	Uploaded image of the document is edited or cropped.
SPDR90	Uploaded image is found on the internet.
SPDR91	Document is laminated.
SPDR92	Document is scanned or colored copy.
SPDR93	Document is paper-based or laminated.
SPDR94	Uploaded document is a test card.
SPDR100	Picture on the document is not updated.
SPDR103	The uploaded document is not matched with the mentioned document type.
SPDR104	Last name in the uploaded document doesn`t match the record.
SPDR105	First name in the uploaded document doesn`t match the record.
SPDR220	The document number on the document is invalid.
SPDR107	Uploaded document is a test card.
SPDR111	Uploaded document is expired.
SPDR113	The issuing country of document is not supported.
SPDR114	Gender on the document does not match with the provided gender.
SPDR116	Gender is not mentioned in the uploaded document.
SPDR117	Gender is unclear in the uploaded document.
SPDR118	The Uploaded documents have different names.
SPDR120	Information on the document is not readable.
SPDR121	Entire document is not visible.
SPDR122	Uploaded document of the image is blur.
SPDR124	The uploaded document doesn`t match with the mentioned document type.
SPDR125	Uploaded front side and backside are of different documents.
SPDR128	Uploaded document is laminated.
SPDR129	Document might be broken, damaged, or punched.
SPDR130	Uploaded image of the document is a screenshot.
SPDR131	Document is captured from another device.
SPDR133	Document is paperbased or laminated.
SPDR134	Uploaded image of the document is found on internet.
SPDR135	Uploaded image is a test card.
SPDR136	Uploaded document is black and white.
SPDR137	Document is not found in the uploaded image.
SPDR140	Middle name in the uploaded document doesn`t match the record.
SPDR142	Issuing date of the document is not visible.
SPDR156	Expire date is not found on the uploaded document.
SPDR159	Expiry date of the document is not found.
SPDR165	Name is not found on the uploaded document.
SPDR166	Face image doesn`t match with the face on document.
SPDR169	Issue date of the uploaded document doesn`t match the record.
SPDR171	Expire date of the uploaded document is not visible.
SPDR174	Name in the uploaded document is not visible.
SPDR179	Name is not found on the document.
SPDR181	Expire date of the uploaded document is not match.
SPDR221	The gender mentioned on the document does not match with the provided information.
SPDR222	The gender on the document is not clearly visible.
SPDR223	The issue date on document is not present.
SPDR224	The date of birth on document is not clearly visible.
SPDR234	The date of birth on document is not present.
SPDR226	The nationality on the document does not match the provided information.
SPDR227	The nationality on the document is not clearly visible.
SPDR228	The nationality on the document is not mentioned.
SPDR229	The expiry date on document is not present.
SPDR232	The name on document is not present.
SPDR235	Face in provided document is edited.
SPDR236	Font in provided document is edited.
SPDR237	Background in provided document is edited.
SPDR238	Text in provided document is edited.
SPDR239	MRZ in provided document is edited.
SPDR240	Provided document is edited via applying filters.
SPDR241	The verification process was canceled by the user.
SPDR187	Nationality could not be verified.
SPDR190	The provided document is broken.
SPDR193	The provided document is photocopy(color or black & white).
SPDR194	The provided document is edited.
SPDR197	The provided document is scanned.
SPDR200	The provided document is punched.
SPDR201	The provided document is cracked.
SPDR202	The provided document is cropped.
SPDR203	The provided document is handwritten.
SPDR204	Document does not belong to GCC countries.
SPDR205	Document type is not supported.
SPDR206	Document type is not allowed.
SPDR207	MRZ not detected on the document.
SPDR208	Document is not visible or present in the proof.
SPDR209	Student card is not acceptable.
SPDR210	Dual cards detected.
SPDR211	The uploaded document is not supported.
SPDR212	First name on the document doesn't match.
SPDR213	Middle name on the document doesn`t match.
SPDR214	Last name on the document doesn`t match.
SPDR215	The uploaded document is inverted or in mirror view.
SPDR216	The uploaded document is broken with affected data.
SPDR217	The same proof are not allowed for document and document two ID Card.
SPDR225	The proof has been uploaded and not captured in real time.
SPDR268	The provided image is corrupted.
SPDR271	Frontside of the document is not displayed.
SPDR272	Backside of the document is not displayed.
SPDR274	End user did not submit complete verification proofs or data.
SPDR275	Face could not be detected OR same side of the document is provided.
SPDR276	The user does not want to share camera or documents.
SPDR284	The complete verification data was not provided by the user.
SPDR285	Document proofs do not belong to the same person.
SPDR286	Document Proof inconsistent creation and modification dates found.
SPDR287	Duplicate account is detected.

Address Status Code

Status Code	Description
SPDR02	Image of the face not found on the document.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR06	Document originality could not be verified.
SPDR13	Document doesn't match the provided options.
SPDR14	Age could not be verified.
SPDR21	Proof and Additional Proof are of different documents.
SPDR22	Name on the Address Document doesn't match.
SPDR23	Address did not match the record, please provide a document with valid address.
SPDR24	Document type is different from the provided options.
SPDR25	Country on the address document could not be verified.
SPDR26	Addresses on the Identity Document and Utility Bill do not match.
SPDR27	The address document is expired, please upload a document which is not expired.
SPDR28	The uploaded image of the document is blur, please provide a clear photo of address document.
SPDR30	Issue date on the address document doesn't match.
SPDR31	Address proof and document proof are of different persons.
SPDR42	Front and backside images of the document did not match, please upload images of the same document.
SPDR43	Camera is not accessible for verification.
SPDR46	Same ID Document can not be submitted as proof of address.
SPDR47	Document proof is a screenshot.
SPDR48	Document proof is altered/edited.
SPDR49	Document proof is paper based which is not accepted.
SPDR50	Document proof is punched/broken.
SPDR51	Document proof is from another screen.
SPDR53	Document proof is not fully displayed.
SPDR54	Document is blur.
SPDR55	Information on the document proof is not visible.
SPDR56	Information on the document is edited.
SPDR57	Information on the document is hidden.
SPDR65	Address proof and document proof does not match.
SPDR66	Both documents should belong to the same person.
SPDR67	Document should be from the provided country.
SPDR68	Issue date does not match with the provided one.
SPDR70	Submitted document is expired.
SPDR71	Issue date on the document is not clearly visible.
SPDR75	Name on the document does not match with the provided one.
SPDR76	Name on the document is not clearly visible.
SPDR80	Address on the document does not match with the provided one.
SPDR81	Address provided is invalid.
SPDR82	Address on the document is not clearly visible.
SPDR83	Address is not present on the provided document.
SPDR88	Uploaded document is Black and White.
SPDR89	Uploaded image of the document is edited or cropped.
SPDR90	Uploaded image is found on the internet.
SPDR91	Document is laminated.
SPDR92	Document is scanned or colored copy.
SPDR93	Document is paper-based or laminated.
SPDR94	Uploaded document is a test card.
SPDR103	The uploaded document is not matched with the mentioned document type.
SPDR107	Uploaded document is a test card.
SPDR111	Uploaded document is expired.
SPDR112	Country on the address document could not verified.
SPDR113	The issuing country of document is not supported.
SPDR120	Information on the document is not readable.
SPDR121	Entire document is not visible.
SPDR122	Uploaded document of the image is blur.
SPDR124	The uploaded document doesn`t match with the mentioned document type.
SPDR128	Uploaded document is laminated.
SPDR129	Document might be broken, damaged, or punched.
SPDR130	Uploaded image of the document is a screenshot.
SPDR131	Document is captured from another device.
SPDR133	Document is paperbased or laminated.
SPDR134	Uploaded image of the document is found on internet.
SPDR135	Uploaded image is a test card.
SPDR136	Uploaded document is black and white.
SPDR137	Document is not found in the uploaded image.
SPDR142	Issuing date of the document is not visible.
SPDR146	The address document and identity document don`t belong to the same person.
SPDR250	Address document from Ontario are not allowed.
SPDR169	Issue date of the uploaded document doesn`t match the record.
SPDR173	Name on the address document doesn`t match the record.
SPDR190	The provided document is broken.
SPDR193	The provided document is photocopy(color or black & white).
SPDR194	The provided document is edited.
SPDR197	The provided document is scanned.
SPDR200	The provided document is punched.
SPDR201	The provided document is cracked.
SPDR202	The provided document is cropped.
SPDR203	The provided document is handwritten.
SPDR215	The uploaded document is inverted or in mirror view.
SPDR216	The uploaded document is broken with affected data.
SPDR225	The proof has been uploaded and not captured in real time.
SPDR241	The verification process was canceled by the user.
SPDR268	The provided image is corrupted.
SPDR269	The address did not match the record.
SPDR274	End user did not submit complete verification proofs or data.
SPDR275	Face could not be detected OR same side of the document is provided.
SPDR276	The user does not want to share camera or documents.
SPDR284	The complete verification data was not provided by the user.
SPDR285	Document proofs do not belong to the same person.
SPDR287	Duplicate account is detected.

.

Consent Status Code

Status Code	Description
SPDR02	Image of the face not found on the document.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR32	Consent note information is not correct, please upload a note with valid information.
SPDR33	Consent type is different from provided options.
SPDR43	Camera is not accessible for verification.
SPDR106	Consent note should be handwritten.
SPDR108	Face is not found with the consent note.
SPDR110	Consent note should be a printed document.
SPDR241	The verification process was canceled by the user.
SPDR253	The uploaded consent is inverted or in mirror view.
SPDR254	Consent note is not visible.
SPDR255	Data on the consent note does not match.
SPDR256	Face image not present with the Consent.
SPDR257	Consent proof is a screenshot.
SPDR258	Consent proof is altered/edited.
SPDR259	The provided face image is edited.
SPDR260	Consent proof is from another screen.
SPDR274	End user did not submit complete verification proofs or data.
SPDR276	The user does not want to share camera or documents.
SPDR288	Consent face does not match with the selfie.
SPDR289	Consent face does not match with the face on the document.
SPDR290	Entire Face is not visible with consent note.
SPDR292	Consent Note is not detected in the provided image.

Background Checks Status Code

Status Code	Description
SPDR34	AML screening failed.
SPDR160	AML screening failed. User found in Sanction lists.
SPDR161	AML screening failed. User found in Warning lists.
SPDR162	AML screening failed. User found in Fitness-Probity lists.
SPDR163	AML screening failed. User found in PEP lists.
SPDR164	AML screening failed. User found in Adverse-Media lists.
SPDR241	The verification process was canceled by the user.

AML for Businesses Status Codes

Status Code	Description
SPDR129	AML screening failed. Business found in Warning lists.
SPDR182	AML screening failed. Business found in Sanction lists.
SPDR184	AML screening failed. Business found in Fitness-Probity lists.
SPDR185	AML screening failed. Business found in PEP lists.
SPDR186	AML screening failed. Business found in Adverse-Media lists.
SPDR241	The verification process was canceled by the user.

Phone Number Status Code

If the user is unable to receive code then, user is provide with Code not received option if user clicks the “Code not received” option the verification will be declined automatically (because either the phone number was wrong or unreachable).

caution

Verification is declined if a user enters the wrong code consecutively for five times.

Status Code	Description
SPDR35	Your phone number did not match the record, please provide a valid phone number.
SPDR84	Phone number not verified because end-user entered the wrong code multiple times.
SPDR85	Phone number not verified because the provided number was unreachable.
SPDR241	The verification process was canceled by the user.
SPDR298	The phone number could not be validated.

Email verification Status Code

caution

Please note that verification will be declined if a user enters the wrong code five times in a row.

Status Code	Description
SPDR241	The verification process was canceled by the user.
SPDR293	Email not verified because end-user entered the wrong code multiple times.
SPDR294	Provided email is not authentic.
SPDR295	Email address not verified because the provided email was unreachable.