Declined Reasons

When a Video KYC verification request is declined, the end user or client is informed of the specific reasons for the decline related to the services used during Video KYC.

Face Status Codes

Status Code	Description
SPDR01	Face could not be verified.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR19	Face could not be detected in image, please upload image again with your face clearly visible.
SPDR38	Face doesn't match the face image uploaded at the time of signup.
SPDR39	Document doesn’t match the document uploaded at the time of signup.
SPDR43	Camera is not accessible for verification.
SPDR58	Face in the image is with wearing glasses.
SPDR59	Face proof is taken from another screen.
SPDR60	Face proof is taken from internet.
SPDR61	More than one face in one image.
SPDR62	Face proof is a screenshot.
SPDR218	Face proof is edited using filters.
SPDR233	Face proof has a solid color in the background.
SPDR268	The provided image is corrupted.
SPDR274	End user did not submit complete verification proofs or data.
SPDR277	Closed eyes are detected.
SPDR278	Face proof is altered or photoshopped.
SPDR279	Face proof is blur and not clear for verification.
SPDR280	Eyes not visible and are covered with glasses.
SPDR281	Multiple faces detected in face proof.
SPDR282	Uploaded document is a test ID.
SPDR283	Face could not be detected.
SPDR284	The complete verification data was not provided by the user.

Document & Document Two Status Code

Status Code	Description
SPDR02	Image of the face not found on the document.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR05	Names on both the documents do not match.
SPDR06	Document originality could not be verified.
SPDR07	Name on the document doesn't match.
SPDR08	DOB on the document doesn't match.
SPDR09	Date on the document doesn't match.
SPDR10	Issue date on the document doesn't match.
SPDR11	Number on the document doesn't match.
SPDR12	The issuing country of document is not supported, please upload a valid document.
SPDR13	Document doesn't match the provided options.
SPDR14	Age could not be verified.
SPDR15	Face on the document doesn't match with camera image.
SPDR16	The expiry date of the document does not match the record, please upload a document with valid expiry date.
SPDR17	The document is expired, please upload a new document which is not expired.
SPDR18	The uploaded image of the document is blur, please provide a clear photo of document.
SPDR19	Face could not be detected in image, please upload image again with your face clearly visible.
SPDR21	Proof and Additional Proof are of different documents.
SPDR36	Both Documents do not belong to the same person.
SPDR39	Document doesn’t match the document uploaded at the time of signup.
SPDR42	Front and backside images of the document did not match, please upload images of the same document.
SPDR43	Camera is not accessible for verification.
SPDR44	Gender could not be verified.
SPDR45	Place of issue could not be verified.
SPDR47	Document proof is a screenshot.
SPDR48	Document proof is altered/edited.
SPDR49	Document proof is paper based which is not accepted.
SPDR50	Document proof is punched/broken.
SPDR51	Document proof is from another screen.
SPDR52	Hologram is missing on the document.
SPDR53	Document proof is not fully displayed.
SPDR54	Document is blur.
SPDR55	Information on the document proof is not visible.
SPDR56	Information on the document is edited.
SPDR57	Information on the document is hidden.
SPDR63	Front and backside images are not of the same document.
SPDR64	Proof and additional proof does not belong to the same person.
SPDR65	Address proof and document proof does not match.
SPDR66	Both documents should belong to the same person.
SPDR67	Document should be from the provided country.
SPDR68	Issue date does not match with the provided one.
SPDR69	Expiry date does not match with the provided one.
SPDR70	Submitted document is expired.
SPDR71	Issue date on the document is not clearly visible.
SPDR72	Expiry date on the document is not clearly visible.
SPDR73	Date of Birth on the document does not match with the provided one.
SPDR74	Date of Birth on the document is not clearly visible.
SPDR75	Name on the document does not match with the provided one.
SPDR76	Name on the document is not clearly visible.
SPDR77	Document number does not match with the provided one.
SPDR78	Document number is not clearly visible.
SPDR79	Original document number could not be authenticated.
SPDR86	E-document data does not match with provided document proof.
SPDR87	Face on the E-document does not match with selfie.
SPDR88	Uploaded document is Black and White.
SPDR89	Uploaded image of the document is edited or cropped.
SPDR90	Uploaded image is found on the internet.
SPDR91	Document is laminated.
SPDR92	Document is scanned or colored copy.
SPDR93	Document is paper-based or laminated.
SPDR94	Uploaded document is a test card.
SPDR187	Nationality could not be verified.
SPDR190	The provided document is broken.
SPDR193	The provided document is photocopy(color or black & white).
SPDR194	The provided document is edited.
SPDR197	The provided document is scanned.
SPDR200	The provided document is punched.
SPDR201	The provided document is cracked.
SPDR202	The provided document is cropped.
SPDR203	The provided document is handwritten.
SPDR204	Document does not belong to GCC countries.
SPDR205	Document type is not supported.
SPDR206	Document type is not allowed.
SPDR207	MRZ not detected on the document.
SPDR208	The provided document is blank.
SPDR209	Student card is not acceptable.
SPDR210	Dual cards detected.
SPDR211	The uploaded document is not supported.
SPDR268	The provided image is corrupted.
SPDR274	End user did not submit complete verification proofs or data.
SPDR284	The complete verification data was not provided by the user.

Address Status Code

Status Code	Description
SPDR02	Image of the face not found on the document.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR06	Document originality could not be verified.
SPDR13	Document doesn't match the provided options.
SPDR14	Age could not be verified.
SPDR21	Proof and Additional Proof are of different documents.
SPDR22	Name on the Address Document doesn't match.
SPDR23	Address did not match the record, please provide a document with valid address.
SPDR24	Document type is different from the provided options.
SPDR25	Country on the address document could not be verified.
SPDR26	Addresses on the Identity Document and Utility Bill do not match.
SPDR27	The address document is expired, please upload a document which is not expired.
SPDR28	The uploaded image of the document is blur, please provide a clear photo of address document.
SPDR30	Issue date on the address document doesn't match.
SPDR31	Address proof and document proof are of different persons.
SPDR42	Front and backside images of the document did not match, please upload images of the same document.
SPDR43	Camera is not accessible for verification.
SPDR46	Same ID Document can not be submitted as proof of address.
SPDR47	Document proof is a screenshot.
SPDR48	Document proof is altered/edited.
SPDR49	Document proof is paper based which is not accepted.
SPDR50	Document proof is punched/broken.
SPDR51	Document proof is from another screen.
SPDR52	Hologram is missing on the document.
SPDR53	Document proof is not fully displayed.
SPDR54	Document is blur.
SPDR55	Information on the document proof is not visible.
SPDR56	Information on the document is edited.
SPDR57	Information on the document is hidden.
SPDR65	Address proof and document proof does not match.
SPDR66	Both documents should belong to the same person.
SPDR67	Document should be from the provided country.
SPDR68	Issue date does not match with the provided one.
SPDR69	Expiry date does not match with the provided one.
SPDR70	Submitted document is expired.
SPDR71	Issue date on the document is not clearly visible.
SPDR72	Expiry date on the document is not clearly visible.
SPDR73	Date of Birth on the document does not match with the provided one.
SPDR74	Date of Birth on the document is not clearly visible.
SPDR75	Name on the document does not match with the provided one.
SPDR76	Name on the document is not clearly visible.
SPDR77	Document number does not match with the provided one.
SPDR78	Document number is not clearly visible.
SPDR79	Original document number could not be authenticated.
SPDR80	Address on the document does not match with the provided one.
SPDR81	Address provided is invalid.
SPDR82	Address on the document is not clearly visible.
SPDR83	Address could not be validated.
SPDR88	Uploaded document is Black and White.
SPDR89	Uploaded image of the document is edited or cropped.
SPDR90	Uploaded image is found on the internet.
SPDR91	Document is laminated.
SPDR92	Document is scanned or colored copy.
SPDR93	Document is paper-based or laminated.
SPDR94	Uploaded document is a test card.
SPDR112	Country on the address document could not verified.
SPDR188	Bank Transfer Number could not be verified.
SPDR189	Tax Identity Number could not be verified.
SPDR190	The provided document is broken.
SPDR193	The provided document is photocopy(color or black & white).
SPDR194	The provided document is edited.
SPDR197	The provided document is scanned.
SPDR200	The provided document is punched.
SPDR201	The provided document is cracked.
SPDR202	The provided document is cropped.
SPDR203	The provided document is handwritten.
SPDR268	The provided image is corrupted.
SPDR274	End user did not submit complete verification proofs or data.
SPDR284	The complete verification data was not provided by the user.

Consent Status Code

Status Code	Description
SPDR02	Image of the face not found on the document.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR32	Consent note information is not correct, please upload a note with valid information.
SPDR33	Consent type is different from provided options.
SPDR43	Camera is not accessible for verification.
SPDR274	End user did not submit complete verification proofs or data.

Background Checks Status Code

Status Code	Description
SPDR34	AML screening failed.
SPDR160	AML screening failed. User found in Sanction lists.
SPDR161	AML screening failed. User found in Warning lists.
SPDR162	AML screening failed. User found in Fitness-Probity lists.
SPDR163	AML screening failed. User found in PEP lists.
SPDR164	AML screening failed. User found in Adverse-Media lists.

Phone Number Status Code

If the user is unable to receive code then, user is provide with Code not received option if user clicks the “Code not received” option the verification will be declined automatically (because either the phone number was wrong or unreachable).

caution

Verification is declined if a user enters the wrong code consecutively for five times.

Status Code	Description
SPDR35	Your phone number did not match the record, please provide a valid phone number.
SPDR84	Phone number not verified because end-user entered the wrong code multiple times.
SPDR85	Phone number not verified because the provided number was unreachable.