Declined Reasons
When a Video KYC verification request is declined, the end user or client is informed of the specific reasons for the decline related to the services used during Video KYC.
Face Status Codes
| Status Code | Description |
|---|---|
| SPDR01 | Face could not be verified |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR19 | Face could not be detected in image, please upload image again with your face clearly visible |
| SPDR38 | Face doesn't match the face image uploaded at the time of signup |
| SPDR39 | Document doesn’t match the document uploaded at the time of signup |
| SPDR43 | Camera is not accessible for verification |
| SPDR58 | Face in the image is with wearing glasses |
| SPDR59 | Face proof is taken from another screen |
| SPDR60 | Face proof is taken from internet |
| SPDR61 | More than one face in one image |
| SPDR62 | Face proof is a screenshot |
| SPDR218 | Face proof is edited using filters |
| SPDR233 | Face proof has a solid color in the background |
| SPDR268 | The provided image is corrupted |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR277 | Closed eyes are detected |
| SPDR278 | Face proof is altered or photoshopped |
| SPDR279 | Face proof is blur and not clear for verification |
| SPDR280 | Eyes not visible and are covered with glasses |
| SPDR281 | Multiple faces detected in face proof |
| SPDR282 | Uploaded document is a test ID |
| SPDR283 | Face could not be detected |
| SPDR284 | The complete verification data was not provided by the user |
Document & Document Two Status Code
| Status Code | Description |
|---|---|
| SPDR02 | Image of the face not found on the document |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR05 | Names on both the documents do not match |
| SPDR06 | Document originality could not be verified |
| SPDR07 | Name on the document doesn't match |
| SPDR08 | DOB on the document doesn't match |
| SPDR09 | Date on the document doesn't match |
| SPDR10 | Issue date on the document doesn't match |
| SPDR11 | Number on the document doesn't match |
| SPDR12 | The issuing country of document is not supported, please upload a valid document |
| SPDR13 | Document doesn't match the provided options |
| SPDR14 | Age could not be verified |
| SPDR15 | Face on the document doesn't match with camera image |
| SPDR16 | The expiry date of the document does not match the record, please upload a document with valid expiry date |
| SPDR17 | The document is expired, please upload a new document which is not expired |
| SPDR18 | The uploaded image of the document is blur, please provide a clear photo of document |
| SPDR19 | Face could not be detected in image, please upload image again with your face clearly visible |
| SPDR21 | Proof and Additional Proof are of different documents |
| SPDR36 | Both Documents do not belong to the same person |
| SPDR39 | Document doesn’t match the document uploaded at the time of signup |
| SPDR42 | Front and backside images of the document did not match, please upload images of the same document |
| SPDR43 | Camera is not accessible for verification |
| SPDR44 | Gender could not be verified |
| SPDR45 | Place of issue could not be verified |
| SPDR47 | Document proof is a screenshot |
| SPDR48 | Document proof is altered/edited |
| SPDR49 | Document proof is paper based which is not accepted |
| SPDR50 | Document proof is punched/broken |
| SPDR51 | Document proof is from another screen |
| SPDR52 | Hologram is missing on the document |
| SPDR53 | Document proof is not fully displayed. |
| SPDR54 | Document is blur |
| SPDR55 | Information on the document proof is not visible |
| SPDR56 | Information on the document is edited |
| SPDR57 | Information on the document is hidden |
| SPDR63 | Front and backside images are not of the same document |
| SPDR64 | Proof and additional proof does not belong to the same person |
| SPDR65 | Address proof and document proof does not match |
| SPDR66 | Both documents should belong to the same person |
| SPDR67 | Document should be from the provided country |
| SPDR68 | Issue date does not match with the provided one |
| SPDR69 | Expiry date does not match with the provided one |
| SPDR70 | Submitted document is expired |
| SPDR71 | Issue date on the document is not clearly visible |
| SPDR72 | Expiry date on the document is not clearly visible |
| SPDR73 | Date of Birth on the document does not match with the provided one |
| SPDR74 | Date of Birth on the document is not clearly visible |
| SPDR75 | Name on the document does not match with the provided one |
| SPDR76 | Name on the document is not clearly visible |
| SPDR77 | Document number does not match with the provided one |
| SPDR78 | Document number is not clearly visible |
| SPDR79 | Original document number could not be authenticated |
| SPDR86 | E-document data does not match with provided document proof |
| SPDR87 | Face on the E-document does not match with selfie |
| SPDR88 | Uploaded document is Black and White |
| SPDR89 | Uploaded image of the document is edited or cropped |
| SPDR90 | Uploaded image is found on the internet |
| SPDR91 | Document is laminated |
| SPDR92 | Document is scanned or colored copy |
| SPDR93 | Document is paper-based or laminated |
| SPDR94 | Uploaded document is a test card |
| SPDR187 | Nationality could not be verified. |
| SPDR190 | The provided document is broken |
| SPDR193 | The provided document is photocopy(color or black & white) |
| SPDR194 | The provided document is edited. |
| SPDR197 | The provided document is scanned |
| SPDR200 | The provided document is punched |
| SPDR201 | The provided document is cracked |
| SPDR202 | The provided document is cropped |
| SPDR203 | The provided document is handwritten |
| SPDR204 | Document does not belong to GCC countries |
| SPDR205 | Document type is not supported. |
| SPDR206 | Document type is not allowed. |
| SPDR207 | MRZ not detected on the document |
| SPDR208 | The provided document is blank |
| SPDR209 | Student card is not acceptable |
| SPDR210 | Dual cards detected |
| SPDR211 | The uploaded document is not supported |
| SPDR268 | The provided image is corrupted |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR284 | The complete verification data was not provided by the user |
Address Status Code
| Status Code | Description |
|---|---|
| SPDR02 | Image of the face not found on the document |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR06 | Document originality could not be verified |
| SPDR13 | Document doesn't match the provided options |
| SPDR14 | Age could not be verified |
| SPDR21 | Proof and Additional Proof are of different documents |
| SPDR22 | Name on the Address Document doesn't match |
| SPDR23 | Address did not match the record, please provide a document with valid address. |
| SPDR24 | Document type is different from the provided options |
| SPDR25 | Country on the address document could not be verified |
| SPDR26 | Addresses on the Identity Document and Utility Bill do not match |
| SPDR27 | The address document is expired, please upload a document which is not expired |
| SPDR28 | The uploaded image of the document is blur, please provide a clear photo of address document |
| SPDR30 | Issue date on the address document doesn't match |
| SPDR31 | Address proof and document proof are of different persons |
| SPDR42 | Front and backside images of the document did not match, please upload images of the same document |
| SPDR43 | Camera is not accessible for verification |
| SPDR46 | Same ID Document can not be submitted as proof of address |
| SPDR47 | Document proof is a screenshot |
| SPDR48 | Document proof is altered/edited |
| SPDR49 | Document proof is paper based which is not accepted |
| SPDR50 | Document proof is punched/broken |
| SPDR51 | Document proof is from another screen |
| SPDR52 | Hologram is missing on the document |
| SPDR53 | Document proof is not fully displayed. |
| SPDR54 | Document is blur |
| SPDR55 | Information on the document proof is not visible |
| SPDR56 | Information on the document is edited |
| SPDR57 | Information on the document is hidden |
| SPDR65 | Address proof and document proof does not match |
| SPDR66 | Both documents should belong to the same person |
| SPDR67 | Document should be from the provided country |
| SPDR68 | Issue date does not match with the provided one |
| SPDR69 | Expiry date does not match with the provided one |
| SPDR70 | Submitted document is expired |
| SPDR71 | Issue date on the document is not clearly visible |
| SPDR72 | Expiry date on the document is not clearly visible |
| SPDR73 | Date of Birth on the document does not match with the provided one |
| SPDR74 | Date of Birth on the document is not clearly visible |
| SPDR75 | Name on the document does not match with the provided one |
| SPDR76 | Name on the document is not clearly visible |
| SPDR77 | Document number does not match with the provided one |
| SPDR78 | Document number is not clearly visible |
| SPDR79 | Original document number could not be authenticated |
| SPDR80 | Address on the document does not match with the provided one |
| SPDR81 | Address provided is invalid |
| SPDR82 | Address on the document is not clearly visible |
| SPDR83 | Address could not be validated |
| SPDR88 | Uploaded document is Black and White |
| SPDR89 | Uploaded image of the document is edited or cropped |
| SPDR90 | Uploaded image is found on the internet |
| SPDR91 | Document is laminated |
| SPDR92 | Document is scanned or colored copy |
| SPDR93 | Document is paper-based or laminated |
| SPDR94 | Uploaded document is a test card |
| SPDR112 | Country on the address document could not verified |
| SPDR188 | Bank Transfer Number could not be verified |
| SPDR189 | Tax Identity Number could not be verified |
| SPDR190 | The provided document is broken |
| SPDR193 | The provided document is photocopy(color or black & white) |
| SPDR194 | The provided document is edited. |
| SPDR197 | The provided document is scanned |
| SPDR200 | The provided document is punched |
| SPDR201 | The provided document is cracked |
| SPDR202 | The provided document is cropped |
| SPDR203 | The provided document is handwritten |
| SPDR268 | The provided image is corrupted |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR284 | The complete verification data was not provided by the user |
Consent Status Code
| Status Code | Description |
|---|---|
| SPDR02 | Image of the face not found on the document |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR32 | Consent note information is not correct, please upload a note with valid information |
| SPDR33 | Consent type is different from provided options |
| SPDR43 | Camera is not accessible for verification |
| SPDR274 | End user did not submit complete verification proofs or data |
Background Checks Status Code
| Status Code | Description |
|---|---|
| SPDR34 | AML screening failed |
| SPDR160 | AML screening failed. User found in Sanction lists |
| SPDR161 | AML screening failed. User found in Warning lists |
| SPDR162 | AML screening failed. User found in Fitness-Probity lists |
| SPDR163 | AML screening failed. User found in PEP lists |
| SPDR164 | AML screening failed. User found in Adverse-Media lists |
Phone Number Status Code
If the user is unable to receive code then, user is provide with Code not received option if user clicks the “Code not received” option the verification will be declined automatically (because either the phone number was wrong or unreachable).
caution
Verification is declined if a user enters the wrong code consecutively for five times.
| Status Code | Description |
|---|---|
| SPDR35 | Your phone number did not match the record, please provide a valid phone number |
| SPDR84 | Phone number not verified because end-user entered the wrong code multiple times |
| SPDR85 | Phone number not verified because the provided number was unreachable |