Declined Reasons

When a verification request involving Document Verification is declined, the following reasons are presented to the end user or client.

Status Code	Description
SPDR02	Image of the face not found on the document.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR05	Document and Document Two does not belong to the same person.
SPDR06	Document originality could not be verified.
SPDR07	Name on the document doesn't match.
SPDR08	DOB on the document doesn't match.
SPDR09	Date on the document doesn't match.
SPDR10	Issue date on the document doesn't match.
SPDR11	Number on the document doesn't match.
SPDR12	The issuing country of document is not supported, please upload a valid document.
SPDR13	Document doesn't match the provided options.
SPDR14	Age could not be verified.
SPDR15	Face on the document doesn't match with camera image.
SPDR16	The expiry date of the document does not match the record, please upload a document with valid expiry date.
SPDR17	The document is expired, please upload a new document which is not expired.
SPDR18	The uploaded image of the document is blur, please provide a clear photo of document.
SPDR19	Face could not be detected in image, please upload image again with your face clearly visible.
SPDR21	Proof and Additional Proof are of different documents.
SPDR36	Both Documents do not belong to the same person.
SPDR42	Front and backside images of the document did not match, please upload images of the same document.
SPDR43	Camera is not accessible for verification.
SPDR44	Gender could not be verified.
SPDR45	Place of issue could not be verified.
SPDR47	Document proof is a screenshot.
SPDR48	Document proof is altered/edited.
SPDR49	Document proof is paper based which is not accepted.
SPDR50	Document proof is punched/broken.
SPDR51	Document proof is from another screen.
SPDR52	Hologram is missing on the document.
SPDR53	Document proof is not fully displayed.
SPDR54	Document is blur.
SPDR55	Information on the document proof is not visible.
SPDR56	Information on the document is edited.
SPDR57	Information on the document is hidden.
SPDR63	Front and backside images are not of the same document.
SPDR64	Proof and additional proof does not belong to the same person.
SPDR66	Both documents should belong to the same person.
SPDR67	Document should be from the provided country.
SPDR68	Issue date does not match with the provided one.
SPDR69	Expiry date does not match with the provided one.
SPDR70	Submitted document is expired.
SPDR71	Issue date on the document is not clearly visible.
SPDR72	Expiry date on the document is not clearly visible.
SPDR73	Date of Birth on the document does not match with the provided one.
SPDR74	Date of Birth on the document is not clearly visible.
SPDR75	Name on the document does not match with the provided one.
SPDR76	Name on the document is not clearly visible.
SPDR77	Document number does not match with the provided one.
SPDR78	Document number is not clearly visible.
SPDR79	Original document number could not be authenticated.
SPDR86	E-document data does not match with provided document proof.
SPDR87	Face on the E-document does not match with selfie.
SPDR88	Uploaded document is Black and White.
SPDR89	Uploaded image of the document is edited or cropped.
SPDR90	Uploaded image is found on the internet.
SPDR91	Document is laminated.
SPDR92	Document is scanned or colored copy.
SPDR93	Document is paper-based or laminated.
SPDR94	Uploaded document is a test card.
SPDR100	Picture on the document is not updated.
SPDR103	The uploaded document is not matched with the mentioned document type.
SPDR104	Last name in the uploaded document doesn`t match the record.
SPDR105	First name in the uploaded document doesn`t match the record.
SPDR220	The document number on the document is invalid.
SPDR107	Uploaded document is a test card.
SPDR111	Uploaded document is expired.
SPDR113	The issuing country of document is not supported.
SPDR114	Gender on the document does not match with the provided gender.
SPDR116	Gender is not mentioned in the uploaded document.
SPDR117	Gender is unclear in the uploaded document.
SPDR118	The Uploaded documents have different names.
SPDR120	Information on the document is not readable.
SPDR121	Entire document is not visible.
SPDR122	Uploaded document of the image is blur.
SPDR124	The uploaded document doesn`t match with the mentioned document type.
SPDR125	Uploaded front side and backside are of different documents.
SPDR128	Uploaded document is laminated.
SPDR129	Document might be broken, damaged, or punched.
SPDR130	Uploaded image of the document is a screenshot.
SPDR131	Document is captured from another device.
SPDR133	Document is paperbased or laminated.
SPDR134	Uploaded image of the document is found on internet.
SPDR135	Uploaded image is a test card.
SPDR136	Uploaded document is black and white.
SPDR137	Document is not found in the uploaded image.
SPDR140	Middle name in the uploaded document doesn`t match the record.
SPDR142	Issuing date of the document is not visible.
SPDR156	Expire date is not found on the uploaded document.
SPDR159	Expiry date of the document is not found.
SPDR165	Name is not found on the uploaded document.
SPDR166	Face image doesn`t match with the face on document.
SPDR169	Issue date of the uploaded document doesn`t match the record.
SPDR171	Expire date of the uploaded document is not visible.
SPDR174	Name in the uploaded document is not visible.
SPDR179	Name is not found on the document.
SPDR181	Expire date of the uploaded document is not match.
SPDR221	The gender mentioned on the document does not match with the provided information.
SPDR222	The gender on the document is not clearly visible.
SPDR223	The issue date on document is not present.
SPDR224	The date of birth on document is not clearly visible.
SPDR234	The date of birth on document is not present.
SPDR226	The nationality on the document does not match the provided information.
SPDR227	The nationality on the document is not clearly visible.
SPDR228	The nationality on the document is not mentioned.
SPDR229	The expiry date on document is not present.
SPDR232	The name on document is not present.
SPDR235	Face in provided document is edited.
SPDR236	Font in provided document is edited.
SPDR237	Background in provided document is edited.
SPDR238	Text in provided document is edited.
SPDR239	MRZ in provided document is edited.
SPDR240	Provided document is edited via applying filters.
SPDR241	The verification process was canceled by the user.
SPDR187	Nationality could not be verified.
SPDR190	The provided document is broken.
SPDR193	The provided document is photocopy(color or black & white).
SPDR194	The provided document is edited.
SPDR197	The provided document is scanned.
SPDR200	The provided document is punched.
SPDR201	The provided document is cracked.
SPDR202	The provided document is cropped.
SPDR203	The provided document is handwritten.
SPDR204	Document does not belong to GCC countries.
SPDR205	Document type is not supported.
SPDR206	Document type is not allowed.
SPDR207	MRZ not detected on the document.
SPDR208	Document is not visible or present in the proof.
SPDR209	Student card is not acceptable.
SPDR210	Dual cards detected.
SPDR211	The uploaded document is not supported.
SPDR212	First name on the document doesn't match.
SPDR213	Middle name on the document doesn`t match.
SPDR214	Last name on the document doesn`t match.
SPDR215	The uploaded document is inverted or in mirror view.
SPDR216	The uploaded document is broken with affected data.
SPDR217	The same proof are not allowed for document and document two ID Card.
SPDR225	The proof has been uploaded and not captured in real time.
SPDR268	The provided image is corrupted.
SPDR271	Frontside of the document is not displayed.
SPDR272	Backside of the document is not displayed.
SPDR274	End user did not submit complete verification proofs or data.
SPDR275	Face could not be detected OR same side of the document is provided.
SPDR276	The user does not want to share camera or documents.
SPDR284	The complete verification data was not provided by the user.
SPDR285	Document proofs do not belong to the same person.
SPDR286	Document Proof inconsistent creation and modification dates found.
SPDR287	Duplicate account is detected.