Declined Reasons

When a verification request involving Document Verification is declined, the following reasons are presented to the end user or client.

Status Code	Description
Elevated Fraud Risk
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on the web.
SPDR06	Document originality could not be verified.
SPDR15	Face on the document doesn't match with the camera image.
SPDR39	Document doesn’t match the document uploaded at the time of signup.
SPDR48	Document proof is altered/edited.
SPDR51	Document proof is from another screen.
SPDR56	Information on the document is edited.
SPDR87	Face on the E-document does not match the selfie.
SPDR89	Uploaded image of the document is edited or cropped.
SPDR90	Uploaded image is found on the internet.
SPDR131	Document is captured from another device.
SPDR134	Uploaded image of the document is found on the internet.
SPDR166	Face image doesn’t match the face on the document.
SPDR194	The provided document is edited.
SPDR210	Dual cards detected.
SPDR230	The uploaded face picture does not match the face photo on the provided document.
SPDR235	Face in the provided document is edited.
SPDR236	Font in the provided document is edited.
SPDR237	Background in the provided document is edited.
SPDR238	Text in the provided document is edited.
SPDR239	MRZ in the provided document is edited.
SPDR240	Provided document is edited via applying filters.
SPDR286	Document proof inconsistent creation and modification dates found.
Document Data Mismatch
SPDR07	Name on the document doesn't match.
SPDR08	DOB on the document doesn't match.
SPDR09	Date on the document doesn't match.
SPDR10	Issue date on the document doesn't match.
SPDR11	Number on the document doesn't match.
SPDR73	Date of Birth on the document does not match the provided one.
SPDR75	Name on the document does not match the provided one.
SPDR77	Document number does not match the provided one.
SPDR86	E-document data does not match the provided document proof.
SPDR104	Last name in the uploaded document doesn’t match the record.
SPDR105	First name in the uploaded document doesn’t match the record.
SPDR114	Gender on the document does not match with the provided gender.
SPDR118	The uploaded documents have different names.
SPDR140	Middle name in the uploaded document doesn’t match the record.
SPDR169	Issue date of the uploaded document doesn’t match the record.
SPDR212	First name on the document doesn't match.
SPDR213	Middle name on the document doesn’t match.
SPDR214	Last name on the document doesn’t match.
SPDR221	The gender mentioned on the document does not match the provided information.
SPDR226	The nationality on the document does not match the provided information.
SPDR305	Entered personal details do not match with the extracted ID document details.
Inconsistent Document Proofs
SPDR05	Document and Document Two do not belong to the same person.
SPDR21	Proof and Additional Proof are of different documents.
SPDR36	Both Documents do not belong to the same person.
SPDR42	Front and backside images of the document did not match.
SPDR63	Front and backside images are not of the same document.
SPDR64	Proof and additional proof do not belong to the same person.
SPDR66	Both documents should belong to the same person.
SPDR217	The same proof are not allowed for document and document two ID Card.
SPDR252	Proof and additional proof are of same side of the document.
SPDR285	Document proofs do not belong to the same person.
Incomplete Document Data
SPDR02	Image of the face not found on the document.
SPDR57	Information on the document is hidden.
SPDR100	Picture on the document is not updated.
SPDR116	Gender is not mentioned in the uploaded document.
SPDR156	Expire date is not found on the uploaded document.
SPDR159	Expiry date of the document is not found.
SPDR165	Name is not found on the uploaded document.
SPDR179	Name is not found on the document.
SPDR223	The issue date on document is not present.
SPDR228	The nationality on the document is not mentioned.
SPDR229	The expiry date on document is not present.
SPDR232	The name on document is not present.
SPDR234	The date of birth on document is not present.
SPDR249	Front or backside proof is not provided.
SPDR251	Document front proof is not provided.
SPDR262	Data is hidden on the provided document.
SPDR271	Frontside of the document is not displayed.
SPDR272	Backside of the document is not displayed.
SPDR275	Face could not be detected OR same side of the document is provided.
SPDR302	Name or Address is not present on the provided document.
SPDR319	The mother name on document is not present.
Data Validation Issue
SPDR14	Age could not be verified.
SPDR44	Gender could not be verified.
SPDR45	Place of issue could not be verified.
SPDR79	Original document number could not be authenticated.
SPDR187	Nationality could not be verified.
SPDR220	The document number on the document is invalid.
Image Quality Deficiency
SPDR18	The uploaded image of the document is blur, please provide a clear photo of document.
SPDR28	The uploaded image of the document is blurred.
SPDR53	Document proof is not fully displayed.
SPDR54	Document is blurry.
SPDR55	Information on the document proof is not visible.
SPDR71	Issue date on the document is not clearly visible.
SPDR72	Expiry date on the document is not clearly visible.
SPDR74	Date of Birth on the document is not clearly visible.
SPDR76	Name on the document is not clearly visible.
SPDR78	Document number is not clearly visible.
SPDR117	Gender is unclear in the uploaded document.
SPDR171	Expire date of the uploaded document is not visible.
SPDR174	Name in the uploaded document is not visible.
SPDR208	Document is not visible or present in the proof.
SPDR215	The uploaded document is inverted or in mirror view.
SPDR222	The gender on the document is not clearly visible.
SPDR224	The date of birth on document is not clearly visible.
SPDR227	The nationality on the document is not clearly visible.
SPDR263	Uploaded image of the document is pixelated.
SPDR306	The thickness of card could not be verified.
Document Integrity Issue
SPDR47	Document proof is a screenshot.
SPDR52	Hologram is missing on the document.
SPDR130	Uploaded image of the document is a screenshot.
SPDR133	Document is paperbased or laminated.
SPDR190	The provided document is broken.
SPDR193	The provided document is a photocopy (color or black & white).
SPDR197	The provided document is scanned.
SPDR200	The provided document is punched.
SPDR201	The provided document is cracked.
SPDR202	The provided document is cropped.
SPDR203	The provided document is handwritten.
SPDR207	MRZ not detected on the document.
SPDR261	MRZ Number on the document does not match.
SPDR273	Barcode verification failed.
Expired Document
SPDR16	The expiry date of the document does not match the record.
SPDR17	The document is expired.
SPDR69	Expiry date does not match with the provided one.
SPDR111	Uploaded document is expired.
SPDR181	Expiry date of the uploaded document does not match.
Unsupported or Invalid Document
SPDR12	The issuing country of the document is not supported.
SPDR13	Document doesn't match the provided options.
SPDR24	Document type is different from the provided options.
SPDR103	The uploaded document does not match the mentioned document type.
SPDR135	Uploaded image is a test card.
SPDR204	Document does not belong to GCC countries.
SPDR205	Document type is not supported.
SPDR206	Document type is not allowed.
SPDR209	Student card is not acceptable.
SPDR211	The uploaded document is not supported.
SPDR312	Your document cannot be verified due to nationality restrictions.
Insufficient Submission
SPDR43	Camera is not accessible for verification.
SPDR274	End user did not submit complete verification proofs or data.
SPDR276	The user does not want to share camera or documents.
SPDR284	The complete verification data was not provided by the user.
Incomplete Verification
SPDR241	The verification process was canceled by the user.