Declined Reasons
When a verification request involving Document Verification is declined, the following reasons are presented to the end user or client.
| Status Code | Description |
|---|---|
| SPDR02 | Image of the face not found on the document |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR05 | Document and Document Two does not belong to the same person. |
| SPDR06 | Document originality could not be verified |
| SPDR07 | Name on the document doesn't match |
| SPDR08 | DOB on the document doesn't match |
| SPDR09 | Date on the document doesn't match |
| SPDR10 | Issue date on the document doesn't match |
| SPDR11 | Number on the document doesn't match |
| SPDR12 | The issuing country of document is not supported, please upload a valid document |
| SPDR13 | Document doesn't match the provided options |
| SPDR14 | Age could not be verified |
| SPDR15 | Face on the document doesn't match with camera image |
| SPDR16 | The expiry date of the document does not match the record, please upload a document with valid expiry date |
| SPDR17 | The document is expired, please upload a new document which is not expired |
| SPDR18 | The uploaded image of the document is blur, please provide a clear photo of document |
| SPDR19 | Face could not be detected in image, please upload image again with your face clearly visible |
| SPDR21 | Proof and Additional Proof are of different documents |
| SPDR36 | Both Documents do not belong to the same person |
| SPDR42 | Front and backside images of the document did not match, please upload images of the same document |
| SPDR43 | Camera is not accessible for verification |
| SPDR44 | Gender could not be verified |
| SPDR45 | Place of issue could not be verified |
| SPDR47 | Document proof is a screenshot |
| SPDR48 | Document proof is altered/edited |
| SPDR49 | Document proof is paper based which is not accepted |
| SPDR50 | Document proof is punched/broken |
| SPDR51 | Document proof is from another screen |
| SPDR52 | Hologram is missing on the document |
| SPDR53 | Document proof is not fully displayed. |
| SPDR54 | Document is blur |
| SPDR55 | Information on the document proof is not visible |
| SPDR56 | Information on the document is edited |
| SPDR57 | Information on the document is hidden |
| SPDR63 | Front and backside images are not of the same document |
| SPDR64 | Proof and additional proof does not belong to the same person |
| SPDR66 | Both documents should belong to the same person |
| SPDR67 | Document should be from the provided country |
| SPDR68 | Issue date does not match with the provided one |
| SPDR69 | Expiry date does not match with the provided one |
| SPDR70 | Submitted document is expired |
| SPDR71 | Issue date on the document is not clearly visible |
| SPDR72 | Expiry date on the document is not clearly visible |
| SPDR73 | Date of Birth on the document does not match with the provided one |
| SPDR74 | Date of Birth on the document is not clearly visible |
| SPDR75 | Name on the document does not match with the provided one |
| SPDR76 | Name on the document is not clearly visible |
| SPDR77 | Document number does not match with the provided one |
| SPDR78 | Document number is not clearly visible |
| SPDR79 | Original document number could not be authenticated |
| SPDR86 | E-document data does not match with provided document proof |
| SPDR87 | Face on the E-document does not match with selfie |
| SPDR88 | Uploaded document is Black and White |
| SPDR89 | Uploaded image of the document is edited or cropped |
| SPDR90 | Uploaded image is found on the internet |
| SPDR91 | Document is laminated |
| SPDR92 | Document is scanned or colored copy |
| SPDR93 | Document is paper-based or laminated |
| SPDR94 | Uploaded document is a test card |
| SPDR100 | Picture on the document is not updated |
| SPDR103 | The uploaded document is not matched with the mentioned document type |
| SPDR104 | Last name in the uploaded document doesn`t match the record |
| SPDR105 | First name in the uploaded document doesn`t match the record |
| SPDR220 | The document number on the document is invalid. |
| SPDR107 | Uploaded document is a test card |
| SPDR111 | Uploaded document is expired |
| SPDR113 | The issuing country of document is not supported |
| SPDR114 | Gender on the document does not match with the provided gender |
| SPDR116 | Gender is not mentioned in the uploaded document |
| SPDR117 | Gender is unclear in the uploaded document |
| SPDR118 | The Uploaded documents have different names |
| SPDR120 | Information on the document is not readable |
| SPDR121 | Entire document is not visible |
| SPDR122 | Uploaded document of the image is blur |
| SPDR124 | The uploaded document doesn`t match with the mentioned document type |
| SPDR125 | Uploaded front side and backside are of different documents |
| SPDR128 | Uploaded document is laminated |
| SPDR129 | Document might be broken, damaged, or punched |
| SPDR130 | Uploaded image of the document is a screenshot |
| SPDR131 | Document is captured from another device |
| SPDR133 | Document is paperbased or laminated |
| SPDR134 | Uploaded image of the document is found on internet |
| SPDR135 | Uploaded image is a test card |
| SPDR136 | Uploaded document is black and white |
| SPDR137 | Document is not found in the uploaded image |
| SPDR140 | Middle name in the uploaded document doesn`t match the record |
| SPDR142 | Issuing date of the document is not visible |
| SPDR156 | Expire date is not found on the uploaded document |
| SPDR159 | Expiry date of the document is not found |
| SPDR165 | Name is not found on the uploaded document |
| SPDR166 | Face image doesn`t match with the face on document |
| SPDR169 | Issue date of the uploaded document doesn`t match the record |
| SPDR171 | Expire date of the uploaded document is not visible |
| SPDR174 | Name in the uploaded document is not visible |
| SPDR179 | Name is not found on the document |
| SPDR181 | Expire date of the uploaded document is not match |
| SPDR221 | The gender mentioned on the document does not match with the provided information. |
| SPDR222 | The gender on the document is not clearly visible. |
| SPDR223 | The issue date on document is not present |
| SPDR224 | The date of birth on document is not clearly visible. |
| SPDR234 | The date of birth on document is not present |
| SPDR226 | The nationality on the document does not match the provided information. |
| SPDR227 | The nationality on the document is not clearly visible. |
| SPDR228 | The nationality on the document is not mentioned. |
| SPDR229 | The expiry date on document is not present |
| SPDR232 | The name on document is not present |
| SPDR235 | Face in provided document is edited |
| SPDR236 | Font in provided document is edited |
| SPDR237 | Background in provided document is edited |
| SPDR238 | Text in provided document is edited |
| SPDR239 | MRZ in provided document is edited |
| SPDR240 | Provided document is edited via applying filters |
| SPDR241 | The verification process was canceled by the user. |
| SPDR187 | Nationality could not be verified. |
| SPDR190 | The provided document is broken |
| SPDR193 | The provided document is photocopy(color or black & white) |
| SPDR194 | The provided document is edited. |
| SPDR197 | The provided document is scanned |
| SPDR200 | The provided document is punched |
| SPDR201 | The provided document is cracked |
| SPDR202 | The provided document is cropped |
| SPDR203 | The provided document is handwritten |
| SPDR204 | Document does not belong to GCC countries |
| SPDR205 | Document type is not supported. |
| SPDR206 | Document type is not allowed. |
| SPDR207 | MRZ not detected on the document |
| SPDR208 | Document is not visible or present in the proof. |
| SPDR209 | Student card is not acceptable |
| SPDR210 | Dual cards detected |
| SPDR211 | The uploaded document is not supported |
| SPDR212 | First name on the document doesn't match |
| SPDR213 | Middle name on the document doesn`t match |
| SPDR214 | Last name on the document doesn`t match |
| SPDR215 | The uploaded document is inverted or in mirror view. |
| SPDR216 | The uploaded document is broken with affected data. |
| SPDR217 | The same proof are not allowed for document and document two ID Card. |
| SPDR225 | The proof has been uploaded and not captured in real time. |
| SPDR268 | The provided image is corrupted |
| SPDR271 | Frontside of the document is not displayed. |
| SPDR272 | Backside of the document is not displayed. |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR275 | Face could not be detected OR same side of the document is provided |
| SPDR276 | The user does not want to share camera or documents |
| SPDR284 | The complete verification data was not provided by the user |
| SPDR285 | Document proofs do not belong to the same person |
| SPDR286 | Document Proof inconsistent creation and modification dates found. |
| SPDR287 | Duplicate account is detected |