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Declined Reasons

The risk assessment service enables clients to categorize KYC services based on risk levels, such as low, medium, and high. The specific decline reasons are displayed in accordance with the chosen KYC service and its associated risk level.

Face Status Codes

Status CodeDescription
SPDR01Face could not be verified.
SPDR03Image is altered or photoshopped.
SPDR04Copy of the image found on web.
SPDR19Face could not be detected in image, please upload image again with your face clearly visible.
SPDR37Face liveness detection failed.
SPDR40The answer to the question is incorrect.
SPDR43Camera is not accessible for verification.
SPDR58Face in the image is with wearing glasses.
SPDR59Face proof is taken from another screen.
SPDR60Face proof is taken from internet.
SPDR61More than one face in one image.
SPDR62Face proof is a screenshot.
SPDR96Face is not visible due to low lighting.
SPDR97Face image is blurry.
SPDR98Face image is cropped or edited.
SPDR99Face is not found on the document.
SPDR101Face is hidden on the document.
SPDR109Uploaded image is found on the internet.
SPDR144Hat or mask is found on the face.
SPDR168Face is not detected in the uploaded image.
SPDR218Face proof is edited using filters.
SPDR219The uploaded face picture is blur and not clearly visible.
SPDR230The uploaded face picture does not match the face photo on the provided document.
SPDR231The face picture on the provided document is not clearly visible.
SPDR233Face proof has a solid color in the background.
SPDR241The verification process was canceled by the user.
SPDR249Front or backside proof is not provided.
SPDR251Document front proof is not provided.
SPDR252Proof and additional proof are of same side of the document.
SPDR261MRZ Number on the document does not match.
SPDR262Data is hidden on the provided document.
SPDR263Uploaded image of the document is pixelated.
SPDR264Face image is not present on the document.
SPDR265Invalid cpf number provided.
SPDR268The provided image is corrupted.
SPDR274End user did not submit complete verification proofs or data.
SPDR276The user does not want to share camera or documents.
SPDR277Closed eyes are detected.
SPDR278Face proof is altered or photoshopped.
SPDR279Face proof is blur and not clear for verification.
SPDR280Eyes not visible and are covered with glasses.
SPDR281Multiple faces detected in face proof.
SPDR282Uploaded document is a test ID.
SPDR283Face could not be detected.
SPDR284The complete verification data was not provided by the user.
SPDR287Duplicate account is detected.
SPDR291Entire Face is not clear in the provided face proof.

Document & Document Two Status Code

Status CodeDescription
SPDR02Image of the face not found on the document.
SPDR03Image is altered or photoshopped.
SPDR04Copy of the image found on web.
SPDR05Document and Document Two does not belong to same person.
SPDR06Document originality could not be verified.
SPDR07Name on the document doesn't match.
SPDR08DOB on the document doesn't match.
SPDR09Date on the document doesn't match.
SPDR10Issue date on the document doesn't match.
SPDR11Number on the document doesn't match.
SPDR12The issuing country of document is not supported, please upload a valid document.
SPDR13Document doesn't match the provided options.
SPDR14Age could not be verified.
SPDR15Face on the document doesn't match with camera image.
SPDR16The expiry date of the document does not match the record, please upload a document with valid expiry date.
SPDR17The document is expired, please upload a new document which is not expired.
SPDR18The uploaded image of the document is blur, please provide a clear photo of document.
SPDR19Face could not be detected in image, please upload image again with your face clearly visible.
SPDR21Proof and Additional Proof are of different documents.
SPDR36Both Documents do not belong to the same person.
SPDR42Front and backside images of the document did not match, please upload images of the same document.
SPDR43Camera is not accessible for verification.
SPDR44Gender could not be verified.
SPDR45Place of issue could not be verified.
SPDR47Document proof is a screenshot.
SPDR48Document proof is altered/edited.
SPDR49Document proof is paper based which is not accepted.
SPDR50Document proof is punched/broken.
SPDR51Document proof is from another screen.
SPDR52Hologram is missing on the document.
SPDR53Document proof is not fully displayed.
SPDR54Document is blur.
SPDR55Information on the document proof is not visible.
SPDR56Information on the document is edited.
SPDR57Information on the document is hidden.
SPDR63Front and backside images are not of the same document.
SPDR64Proof and additional proof does not belong to the same person.
SPDR66Both documents should belong to the same person.
SPDR67Document should be from the provided country.
SPDR68Issue date does not match with the provided one.
SPDR69Expiry date does not match with the provided one.
SPDR70Submitted document is expired.
SPDR71Issue date on the document is not clearly visible.
SPDR72Expiry date on the document is not clearly visible.
SPDR73Date of Birth on the document does not match with the provided one.
SPDR74Date of Birth on the document is not clearly visible.
SPDR75Name on the document does not match with the provided one.
SPDR76Name on the document is not clearly visible.
SPDR77Document number does not match with the provided one.
SPDR78Document number is not clearly visible.
SPDR79Original document number could not be authenticated.
SPDR86E-document data does not match with provided document proof.
SPDR87Face on the E-document does not match with selfie.
SPDR88Uploaded document is Black and White.
SPDR89Uploaded image of the document is edited or cropped.
SPDR90Uploaded image is found on the internet.
SPDR91Document is laminated.
SPDR92Document is scanned or colored copy.
SPDR93Document is paper-based or laminated.
SPDR94Uploaded document is a test card.
SPDR100Picture on the document is not updated.
SPDR103The uploaded document is not matched with the mentioned document type.
SPDR104Last name in the uploaded document doesn`t match the record.
SPDR105First name in the uploaded document doesn`t match the record.
SPDR220The document number on the document is invalid.
SPDR107Uploaded document is a test card.
SPDR111Uploaded document is expired.
SPDR113The issuing country of document is not supported.
SPDR114Gender on the document does not match with the provided gender.
SPDR116Gender is not mentioned in the uploaded document.
SPDR117Gender is unclear in the uploaded document.
SPDR118The Uploaded documents have different names.
SPDR120Information on the document is not readable.
SPDR121Entire document is not visible.
SPDR122Uploaded document of the image is blur.
SPDR124The uploaded document doesn`t match with the mentioned document type.
SPDR125Uploaded front side and backside are of different documents.
SPDR128Uploaded document is laminated.
SPDR129Document might be broken, damaged, or punched.
SPDR130Uploaded image of the document is a screenshot.
SPDR131Document is captured from another device.
SPDR133Document is paperbased or laminated.
SPDR134Uploaded image of the document is found on internet.
SPDR135Uploaded image is a test card.
SPDR136Uploaded document is black and white.
SPDR137Document is not found in the uploaded image.
SPDR140Middle name in the uploaded document doesn`t match the record.
SPDR142Issuing date of the document is not visible.
SPDR156Expire date is not found on the uploaded document.
SPDR159Expiry date of the document is not found.
SPDR165Name is not found on the uploaded document.
SPDR166Face image doesn`t match with the face on document.
SPDR169Issue date of the uploaded document doesn`t match the record.
SPDR171Expire date of the uploaded document is not visible.
SPDR174Name in the uploaded document is not visible.
SPDR179Name is not found on the document.
SPDR181Expire date of the uploaded document is not match.
SPDR221The gender mentioned on the document does not match with the provided information.
SPDR222The gender on the document is not clearly visible.
SPDR223The issue date on document is not present.
SPDR224The date of birth on document is not clearly visible.
SPDR234The date of birth on document is not present.
SPDR226The nationality on the document does not match the provided information.
SPDR227The nationality on the document is not clearly visible.
SPDR228The nationality on the document is not mentioned.
SPDR229The expiry date on document is not present.
SPDR232The name on document is not present.
SPDR235Face in provided document is edited.
SPDR236Font in provided document is edited.
SPDR237Background in provided document is edited.
SPDR238Text in provided document is edited.
SPDR239MRZ in provided document is edited.
SPDR240Provided document is edited via applying filters.
SPDR241The verification process was canceled by the user.
SPDR187Nationality could not be verified.
SPDR190The provided document is broken.
SPDR193The provided document is photocopy(color or black & white).
SPDR194The provided document is edited.
SPDR197The provided document is scanned.
SPDR200The provided document is punched.
SPDR201The provided document is cracked.
SPDR202The provided document is cropped.
SPDR203The provided document is handwritten.
SPDR204Document does not belong to GCC countries.
SPDR205Document type is not supported.
SPDR206Document type is not allowed.
SPDR207MRZ not detected on the document.
SPDR208Document is not visible or present in the proof.
SPDR209Student card is not acceptable.
SPDR210Dual cards detected.
SPDR211The uploaded document is not supported.
SPDR212First name on the document doesn't match.
SPDR213Middle name on the document doesn`t match.
SPDR214Last name on the document doesn`t match.
SPDR215The uploaded document is inverted or in mirror view.
SPDR216The uploaded document is broken with affected data.
SPDR217The same proof are not allowed for document and document two ID Card.
SPDR225The proof has been uploaded and not captured in real time.
SPDR268The provided image is corrupted.
SPDR271Frontside of the document is not displayed.
SPDR272Backside of the document is not displayed.
SPDR274End user did not submit complete verification proofs or data.
SPDR275Face could not be detected OR same side of the document is provided.
SPDR276The user does not want to share camera or documents.
SPDR284The complete verification data was not provided by the user.
SPDR285Document proofs do not belong to the same person.
SPDR286Document Proof inconsistent creation and modification dates found.
SPDR287Duplicate account is detected.

Address Status Code

Status CodeDescription
SPDR02Image of the face not found on the document.
SPDR03Image is altered or photoshopped.
SPDR04Copy of the image found on web.
SPDR06Document originality could not be verified.
SPDR13Document doesn't match the provided options.
SPDR14Age could not be verified.
SPDR21Proof and Additional Proof are of different documents.
SPDR22Name on the Address Document doesn't match.
SPDR23Address did not match the record, please provide a document with valid address.
SPDR24Document type is different from the provided options.
SPDR25Country on the address document could not be verified.
SPDR26Addresses on the Identity Document and Utility Bill do not match.
SPDR27The address document is expired, please upload a document which is not expired.
SPDR28The uploaded image of the document is blur, please provide a clear photo of address document.
SPDR30Issue date on the address document doesn't match.
SPDR31Address proof and document proof are of different persons.
SPDR42Front and backside images of the document did not match, please upload images of the same document.
SPDR43Camera is not accessible for verification.
SPDR46Same ID Document can not be submitted as proof of address.
SPDR47Document proof is a screenshot.
SPDR48Document proof is altered/edited.
SPDR49Document proof is paper based which is not accepted.
SPDR50Document proof is punched/broken.
SPDR51Document proof is from another screen.
SPDR53Document proof is not fully displayed.
SPDR54Document is blur.
SPDR55Information on the document proof is not visible.
SPDR56Information on the document is edited.
SPDR57Information on the document is hidden.
SPDR65Address proof and document proof does not match.
SPDR66Both documents should belong to the same person.
SPDR67Document should be from the provided country.
SPDR68Issue date does not match with the provided one.
SPDR70Submitted document is expired.
SPDR71Issue date on the document is not clearly visible.
SPDR75Name on the document does not match with the provided one.
SPDR76Name on the document is not clearly visible.
SPDR80Address on the document does not match with the provided one.
SPDR81Address provided is invalid.
SPDR82Address on the document is not clearly visible.
SPDR83Address is not present on the provided document.
SPDR88Uploaded document is Black and White.
SPDR89Uploaded image of the document is edited or cropped.
SPDR90Uploaded image is found on the internet.
SPDR91Document is laminated.
SPDR92Document is scanned or colored copy.
SPDR93Document is paper-based or laminated.
SPDR94Uploaded document is a test card.
SPDR103The uploaded document is not matched with the mentioned document type.
SPDR107Uploaded document is a test card.
SPDR111Uploaded document is expired.
SPDR112Country on the address document could not verified.
SPDR113The issuing country of document is not supported.
SPDR120Information on the document is not readable.
SPDR121Entire document is not visible.
SPDR122Uploaded document of the image is blur.
SPDR124The uploaded document doesn`t match with the mentioned document type.
SPDR128Uploaded document is laminated.
SPDR129Document might be broken, damaged, or punched.
SPDR130Uploaded image of the document is a screenshot.
SPDR131Document is captured from another device.
SPDR133Document is paperbased or laminated.
SPDR134Uploaded image of the document is found on internet.
SPDR135Uploaded image is a test card.
SPDR136Uploaded document is black and white.
SPDR137Document is not found in the uploaded image.
SPDR142Issuing date of the document is not visible.
SPDR146The address document and identity document don`t belong to the same person.
SPDR250Address document from Ontario are not allowed.
SPDR169Issue date of the uploaded document doesn`t match the record.
SPDR173Name on the address document doesn`t match the record.
SPDR190The provided document is broken.
SPDR193The provided document is photocopy(color or black & white).
SPDR194The provided document is edited.
SPDR197The provided document is scanned.
SPDR200The provided document is punched.
SPDR201The provided document is cracked.
SPDR202The provided document is cropped.
SPDR203The provided document is handwritten.
SPDR215The uploaded document is inverted or in mirror view.
SPDR216The uploaded document is broken with affected data.
SPDR225The proof has been uploaded and not captured in real time.
SPDR241The verification process was canceled by the user.
SPDR268The provided image is corrupted.
SPDR269The address did not match the record.
SPDR274End user did not submit complete verification proofs or data.
SPDR275Face could not be detected OR same side of the document is provided.
SPDR276The user does not want to share camera or documents.
SPDR284The complete verification data was not provided by the user.
SPDR285Document proofs do not belong to the same person.
SPDR287Duplicate account is detected.

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Status CodeDescription
SPDR02Image of the face not found on the document.
SPDR03Image is altered or photoshopped.
SPDR04Copy of the image found on web.
SPDR32Consent note information is not correct, please upload a note with valid information.
SPDR33Consent type is different from provided options.
SPDR43Camera is not accessible for verification.
SPDR106Consent note should be handwritten.
SPDR108Face is not found with the consent note.
SPDR110Consent note should be a printed document.
SPDR241The verification process was canceled by the user.
SPDR253The uploaded consent is inverted or in mirror view.
SPDR254Consent note is not visible.
SPDR255Data on the consent note does not match.
SPDR256Face image not present with the Consent.
SPDR257Consent proof is a screenshot.
SPDR258Consent proof is altered/edited.
SPDR259The provided face image is edited.
SPDR260Consent proof is from another screen.
SPDR274End user did not submit complete verification proofs or data.
SPDR276The user does not want to share camera or documents.
SPDR288Consent face does not match with the selfie.
SPDR289Consent face does not match with the face on the document.
SPDR290Entire Face is not visible with consent note.
SPDR292Consent Note is not detected in the provided image.

Background Checks Status Code

Status CodeDescription
SPDR34AML screening failed.
SPDR160AML screening failed. User found in Sanction lists.
SPDR161AML screening failed. User found in Warning lists.
SPDR162AML screening failed. User found in Fitness-Probity lists.
SPDR163AML screening failed. User found in PEP lists.
SPDR164AML screening failed. User found in Adverse-Media lists.
SPDR241The verification process was canceled by the user.

AML for Businesses Status Codes

Status CodeDescription
SPDR129AML screening failed. Business found in Warning lists.
SPDR182AML screening failed. Business found in Sanction lists.
SPDR184AML screening failed. Business found in Fitness-Probity lists.
SPDR185AML screening failed. Business found in PEP lists.
SPDR186AML screening failed. Business found in Adverse-Media lists.
SPDR241The verification process was canceled by the user.

Phone Number Status Code

If the user is unable to receive code then, user is provide with Code not received option if user clicks the “Code not received” option the verification will be declined automatically (because either the phone number was wrong or unreachable).


caution

Verification is declined if a user enters the wrong code consecutively for five times.


Status CodeDescription
SPDR35Your phone number did not match the record, please provide a valid phone number.
SPDR84Phone number not verified because end-user entered the wrong code multiple times.
SPDR85Phone number not verified because the provided number was unreachable.
SPDR241The verification process was canceled by the user.
SPDR298The phone number could not be validated.

Email verification Status Code

caution

Please note that verification will be declined if a user enters the wrong code five times in a row.


Status CodeDescription
SPDR241The verification process was canceled by the user.
SPDR293Email not verified because end-user entered the wrong code multiple times.
SPDR294Provided email is not authentic.
SPDR295Email address not verified because the provided email was unreachable.