Declined Reasons
The risk assessment service enables clients to categorize KYC services based on risk levels, such as low, medium, and high. The specific decline reasons are displayed in accordance with the chosen KYC service and its associated risk level.
Face Status Codes
| Status Code | Description |
|---|---|
| SPDR01 | Face could not be verified |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR19 | Face could not be detected in image, please upload image again with your face clearly visible |
| SPDR37 | Face liveness detection failed |
| SPDR40 | The answer to the question is incorrect |
| SPDR43 | Camera is not accessible for verification |
| SPDR58 | Face in the image is with wearing glasses |
| SPDR59 | Face proof is taken from another screen |
| SPDR60 | Face proof is taken from internet |
| SPDR61 | More than one face in one image |
| SPDR62 | Face proof is a screenshot |
| SPDR96 | Face is not visible due to low lighting |
| SPDR97 | Face image is blurry |
| SPDR98 | Face image is cropped or edited |
| SPDR99 | Face is not found on the document |
| SPDR101 | Face is hidden on the document |
| SPDR109 | Uploaded image is found on the internet |
| SPDR144 | Hat or mask is found on the face |
| SPDR168 | Face is not detected in the uploaded image |
| SPDR218 | Face proof is edited using filters |
| SPDR219 | The uploaded face picture is blur and not clearly visible. |
| SPDR230 | The uploaded face picture does not match the face photo on the provided document. |
| SPDR231 | The face picture on the provided document is not clearly visible. |
| SPDR233 | Face proof has a solid color in the background |
| SPDR241 | The verification process was canceled by the user. |
| SPDR249 | Front or backside proof is not provided. |
| SPDR251 | Document front proof is not provided. |
| SPDR252 | Proof and additional proof are of same side of the document |
| SPDR261 | MRZ Number on the document does not match |
| SPDR262 | Data is hidden on the provided document |
| SPDR263 | Uploaded image of the document is pixelated |
| SPDR264 | Face image is not present on the document. |
| SPDR265 | Invalid cpf number provided |
| SPDR268 | The provided image is corrupted |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR276 | The user does not want to share camera or documents |
| SPDR277 | Closed eyes are detected |
| SPDR278 | Face proof is altered or photoshopped |
| SPDR279 | Face proof is blur and not clear for verification |
| SPDR280 | Eyes not visible and are covered with glasses |
| SPDR281 | Multiple faces detected in face proof |
| SPDR282 | Uploaded document is a test ID |
| SPDR283 | Face could not be detected |
| SPDR284 | The complete verification data was not provided by the user |
| SPDR287 | Duplicate account is detected |
| SPDR291 | Entire Face is not clear in the provided face proof |
Document & Document Two Status Code
| Status Code | Description |
|---|---|
| SPDR02 | Image of the face not found on the document |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR05 | Document and Document Two does not belong to same person. |
| SPDR06 | Document originality could not be verified |
| SPDR07 | Name on the document doesn't match |
| SPDR08 | DOB on the document doesn't match |
| SPDR09 | Date on the document doesn't match |
| SPDR10 | Issue date on the document doesn't match |
| SPDR11 | Number on the document doesn't match |
| SPDR12 | The issuing country of document is not supported, please upload a valid document |
| SPDR13 | Document doesn't match the provided options |
| SPDR14 | Age could not be verified |
| SPDR15 | Face on the document doesn't match with camera image |
| SPDR16 | The expiry date of the document does not match the record, please upload a document with valid expiry date |
| SPDR17 | The document is expired, please upload a new document which is not expired |
| SPDR18 | The uploaded image of the document is blur, please provide a clear photo of document |
| SPDR19 | Face could not be detected in image, please upload image again with your face clearly visible |
| SPDR21 | Proof and Additional Proof are of different documents |
| SPDR36 | Both Documents do not belong to the same person |
| SPDR42 | Front and backside images of the document did not match, please upload images of the same document |
| SPDR43 | Camera is not accessible for verification |
| SPDR44 | Gender could not be verified |
| SPDR45 | Place of issue could not be verified |
| SPDR47 | Document proof is a screenshot |
| SPDR48 | Document proof is altered/edited |
| SPDR49 | Document proof is paper based which is not accepted |
| SPDR50 | Document proof is punched/broken |
| SPDR51 | Document proof is from another screen |
| SPDR52 | Hologram is missing on the document |
| SPDR53 | Document proof is not fully displayed. |
| SPDR54 | Document is blur |
| SPDR55 | Information on the document proof is not visible |
| SPDR56 | Information on the document is edited |
| SPDR57 | Information on the document is hidden |
| SPDR63 | Front and backside images are not of the same document |
| SPDR64 | Proof and additional proof does not belong to the same person |
| SPDR66 | Both documents should belong to the same person |
| SPDR67 | Document should be from the provided country |
| SPDR68 | Issue date does not match with the provided one |
| SPDR69 | Expiry date does not match with the provided one |
| SPDR70 | Submitted document is expired |
| SPDR71 | Issue date on the document is not clearly visible |
| SPDR72 | Expiry date on the document is not clearly visible |
| SPDR73 | Date of Birth on the document does not match with the provided one |
| SPDR74 | Date of Birth on the document is not clearly visible |
| SPDR75 | Name on the document does not match with the provided one |
| SPDR76 | Name on the document is not clearly visible |
| SPDR77 | Document number does not match with the provided one |
| SPDR78 | Document number is not clearly visible |
| SPDR79 | Original document number could not be authenticated |
| SPDR86 | E-document data does not match with provided document proof |
| SPDR87 | Face on the E-document does not match with selfie |
| SPDR88 | Uploaded document is Black and White |
| SPDR89 | Uploaded image of the document is edited or cropped |
| SPDR90 | Uploaded image is found on the internet |
| SPDR91 | Document is laminated |
| SPDR92 | Document is scanned or colored copy |
| SPDR93 | Document is paper-based or laminated |
| SPDR94 | Uploaded document is a test card |
| SPDR100 | Picture on the document is not updated |
| SPDR103 | The uploaded document is not matched with the mentioned document type |
| SPDR104 | Last name in the uploaded document doesn`t match the record |
| SPDR105 | First name in the uploaded document doesn`t match the record |
| SPDR220 | The document number on the document is invalid. |
| SPDR107 | Uploaded document is a test card |
| SPDR111 | Uploaded document is expired |
| SPDR113 | The issuing country of document is not supported |
| SPDR114 | Gender on the document does not match with the provided gender |
| SPDR116 | Gender is not mentioned in the uploaded document |
| SPDR117 | Gender is unclear in the uploaded document |
| SPDR118 | The Uploaded documents have different names |
| SPDR120 | Information on the document is not readable |
| SPDR121 | Entire document is not visible |
| SPDR122 | Uploaded document of the image is blur |
| SPDR124 | The uploaded document doesn`t match with the mentioned document type |
| SPDR125 | Uploaded front side and backside are of different documents |
| SPDR128 | Uploaded document is laminated |
| SPDR129 | Document might be broken, damaged, or punched |
| SPDR130 | Uploaded image of the document is a screenshot |
| SPDR131 | Document is captured from another device |
| SPDR133 | Document is paperbased or laminated |
| SPDR134 | Uploaded image of the document is found on internet |
| SPDR135 | Uploaded image is a test card |
| SPDR136 | Uploaded document is black and white |
| SPDR137 | Document is not found in the uploaded image |
| SPDR140 | Middle name in the uploaded document doesn`t match the record |
| SPDR142 | Issuing date of the document is not visible |
| SPDR156 | Expire date is not found on the uploaded document |
| SPDR159 | Expiry date of the document is not found |
| SPDR165 | Name is not found on the uploaded document |
| SPDR166 | Face image doesn`t match with the face on document |
| SPDR169 | Issue date of the uploaded document doesn`t match the record |
| SPDR171 | Expire date of the uploaded document is not visible |
| SPDR174 | Name in the uploaded document is not visible |
| SPDR179 | Name is not found on the document |
| SPDR181 | Expire date of the uploaded document is not match |
| SPDR221 | The gender mentioned on the document does not match with the provided information. |
| SPDR222 | The gender on the document is not clearly visible. |
| SPDR223 | The issue date on document is not present |
| SPDR224 | The date of birth on document is not clearly visible. |
| SPDR234 | The date of birth on document is not present |
| SPDR226 | The nationality on the document does not match the provided information. |
| SPDR227 | The nationality on the document is not clearly visible. |
| SPDR228 | The nationality on the document is not mentioned. |
| SPDR229 | The expiry date on document is not present |
| SPDR232 | The name on document is not present |
| SPDR235 | Face in provided document is edited |
| SPDR236 | Font in provided document is edited |
| SPDR237 | Background in provided document is edited |
| SPDR238 | Text in provided document is edited |
| SPDR239 | MRZ in provided document is edited |
| SPDR240 | Provided document is edited via applying filters |
| SPDR241 | The verification process was canceled by the user. |
| SPDR187 | Nationality could not be verified. |
| SPDR190 | The provided document is broken |
| SPDR193 | The provided document is photocopy(color or black & white) |
| SPDR194 | The provided document is edited. |
| SPDR197 | The provided document is scanned |
| SPDR200 | The provided document is punched |
| SPDR201 | The provided document is cracked |
| SPDR202 | The provided document is cropped |
| SPDR203 | The provided document is handwritten |
| SPDR204 | Document does not belong to GCC countries |
| SPDR205 | Document type is not supported. |
| SPDR206 | Document type is not allowed. |
| SPDR207 | MRZ not detected on the document |
| SPDR208 | Document is not visible or present in the proof. |
| SPDR209 | Student card is not acceptable |
| SPDR210 | Dual cards detected |
| SPDR211 | The uploaded document is not supported |
| SPDR212 | First name on the document doesn't match |
| SPDR213 | Middle name on the document doesn`t match |
| SPDR214 | Last name on the document doesn`t match |
| SPDR215 | The uploaded document is inverted or in mirror view. |
| SPDR216 | The uploaded document is broken with affected data. |
| SPDR217 | The same proof are not allowed for document and document two ID Card. |
| SPDR225 | The proof has been uploaded and not captured in real time. |
| SPDR268 | The provided image is corrupted |
| SPDR271 | Frontside of the document is not displayed. |
| SPDR272 | Backside of the document is not displayed. |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR275 | Face could not be detected OR same side of the document is provided |
| SPDR276 | The user does not want to share camera or documents |
| SPDR284 | The complete verification data was not provided by the user |
| SPDR285 | Document proofs do not belong to the same person |
| SPDR286 | Document Proof inconsistent creation and modification dates found. |
| SPDR287 | Duplicate account is detected |
Address Status Code
| Status Code | Description |
|---|---|
| SPDR02 | Image of the face not found on the document |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR06 | Document originality could not be verified |
| SPDR13 | Document doesn't match the provided options |
| SPDR14 | Age could not be verified |
| SPDR21 | Proof and Additional Proof are of different documents |
| SPDR22 | Name on the Address Document doesn't match |
| SPDR23 | Address did not match the record, please provide a document with valid address. |
| SPDR24 | Document type is different from the provided options |
| SPDR25 | Country on the address document could not be verified |
| SPDR26 | Addresses on the Identity Document and Utility Bill do not match |
| SPDR27 | The address document is expired, please upload a document which is not expired |
| SPDR28 | The uploaded image of the document is blur, please provide a clear photo of address document |
| SPDR30 | Issue date on the address document doesn't match |
| SPDR31 | Address proof and document proof are of different persons |
| SPDR42 | Front and backside images of the document did not match, please upload images of the same document |
| SPDR43 | Camera is not accessible for verification |
| SPDR46 | Same ID Document can not be submitted as proof of address |
| SPDR47 | Document proof is a screenshot |
| SPDR48 | Document proof is altered/edited |
| SPDR49 | Document proof is paper based which is not accepted |
| SPDR50 | Document proof is punched/broken |
| SPDR51 | Document proof is from another screen |
| SPDR53 | Document proof is not fully displayed. |
| SPDR54 | Document is blur |
| SPDR55 | Information on the document proof is not visible |
| SPDR56 | Information on the document is edited |
| SPDR57 | Information on the document is hidden |
| SPDR65 | Address proof and document proof does not match |
| SPDR66 | Both documents should belong to the same person |
| SPDR67 | Document should be from the provided country |
| SPDR68 | Issue date does not match with the provided one |
| SPDR70 | Submitted document is expired |
| SPDR71 | Issue date on the document is not clearly visible |
| SPDR75 | Name on the document does not match with the provided one |
| SPDR76 | Name on the document is not clearly visible |
| SPDR80 | Address on the document does not match with the provided one |
| SPDR81 | Address provided is invalid |
| SPDR82 | Address on the document is not clearly visible |
| SPDR83 | Address is not present on the provided document |
| SPDR88 | Uploaded document is Black and White |
| SPDR89 | Uploaded image of the document is edited or cropped |
| SPDR90 | Uploaded image is found on the internet |
| SPDR91 | Document is laminated |
| SPDR92 | Document is scanned or colored copy |
| SPDR93 | Document is paper-based or laminated |
| SPDR94 | Uploaded document is a test card |
| SPDR103 | The uploaded document is not matched with the mentioned document type |
| SPDR107 | Uploaded document is a test card |
| SPDR111 | Uploaded document is expired |
| SPDR112 | Country on the address document could not verified |
| SPDR113 | The issuing country of document is not supported |
| SPDR120 | Information on the document is not readable |
| SPDR121 | Entire document is not visible |
| SPDR122 | Uploaded document of the image is blur |
| SPDR124 | The uploaded document doesn`t match with the mentioned document type |
| SPDR128 | Uploaded document is laminated |
| SPDR129 | Document might be broken, damaged, or punched |
| SPDR130 | Uploaded image of the document is a screenshot |
| SPDR131 | Document is captured from another device |
| SPDR133 | Document is paperbased or laminated |
| SPDR134 | Uploaded image of the document is found on internet |
| SPDR135 | Uploaded image is a test card |
| SPDR136 | Uploaded document is black and white |
| SPDR137 | Document is not found in the uploaded image |
| SPDR142 | Issuing date of the document is not visible |
| SPDR146 | The address document and identity document don`t belong to the same person |
| SPDR250 | Address document from Ontario are not allowed. |
| SPDR169 | Issue date of the uploaded document doesn`t match the record |
| SPDR173 | Name on the address document doesn`t match the record |
| SPDR190 | The provided document is broken |
| SPDR193 | The provided document is photocopy(color or black & white) |
| SPDR194 | The provided document is edited. |
| SPDR197 | The provided document is scanned |
| SPDR200 | The provided document is punched |
| SPDR201 | The provided document is cracked |
| SPDR202 | The provided document is cropped |
| SPDR203 | The provided document is handwritten |
| SPDR215 | The uploaded document is inverted or in mirror view. |
| SPDR216 | The uploaded document is broken with affected data. |
| SPDR225 | The proof has been uploaded and not captured in real time. |
| SPDR241 | The verification process was canceled by the user. |
| SPDR268 | The provided image is corrupted |
| SPDR269 | The address did not match the record |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR275 | Face could not be detected OR same side of the document is provided |
| SPDR276 | The user does not want to share camera or documents |
| SPDR284 | The complete verification data was not provided by the user |
| SPDR285 | Document proofs do not belong to the same person |
| SPDR287 | Duplicate account is detected |
Consent Status Code
| Status Code | Description |
|---|---|
| SPDR02 | Image of the face not found on the document |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR32 | Consent note information is not correct, please upload a note with valid information |
| SPDR33 | Consent type is different from provided options |
| SPDR43 | Camera is not accessible for verification |
| SPDR106 | Consent note should be handwritten |
| SPDR108 | Face is not found with the consent note |
| SPDR110 | Consent note should be a printed document |
| SPDR241 | The verification process was canceled by the user. |
| SPDR253 | The uploaded consent is inverted or in mirror view |
| SPDR254 | Consent note is not visible |
| SPDR255 | Data on the consent note does not match |
| SPDR256 | Face image not present with the Consent |
| SPDR257 | Consent proof is a screenshot |
| SPDR258 | Consent proof is altered/edited |
| SPDR259 | The provided face image is edited |
| SPDR260 | Consent proof is from another screen |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR276 | The user does not want to share camera or documents |
| SPDR288 | Consent face does not match with the selfie |
| SPDR289 | Consent face does not match with the face on the document |
| SPDR290 | Entire Face is not visible with consent note |
| SPDR292 | Consent Note is not detected in the provided image |
Background Checks Status Code
| Status Code | Description |
|---|---|
| SPDR34 | AML screening failed |
| SPDR160 | AML screening failed. User found in Sanction lists |
| SPDR161 | AML screening failed. User found in Warning lists |
| SPDR162 | AML screening failed. User found in Fitness-Probity lists |
| SPDR163 | AML screening failed. User found in PEP lists |
| SPDR164 | AML screening failed. User found in Adverse-Media lists |
| SPDR241 | The verification process was canceled by the user. |
AML for Businesses Status Codes
| Status Code | Description |
|---|---|
| SPDR129 | AML screening failed. Business found in Warning lists. |
| SPDR182 | AML screening failed. Business found in Sanction lists. |
| SPDR184 | AML screening failed. Business found in Fitness-Probity lists. |
| SPDR185 | AML screening failed. Business found in PEP lists. |
| SPDR186 | AML screening failed. Business found in Adverse-Media lists. |
| SPDR241 | The verification process was canceled by the user. |
Phone Number Status Code
If the user is unable to receive code then, user is provide with Code not received option if user clicks the “Code not received” option the verification will be declined automatically (because either the phone number was wrong or unreachable).
caution
Verification is declined if a user enters the wrong code consecutively for five times.
| Status Code | Description |
|---|---|
| SPDR35 | Your phone number did not match the record, please provide a valid phone number |
| SPDR84 | Phone number not verified because end-user entered the wrong code multiple times |
| SPDR85 | Phone number not verified because the provided number was unreachable |
| SPDR241 | The verification process was canceled by the user. |
| SPDR298 | The phone number could not be validated. |
Email verification Status Code
caution
Please note that verification will be declined if a user enters the wrong code five times in a row.
| Status Code | Description |
|---|---|
| SPDR241 | The verification process was canceled by the user. |
| SPDR293 | Email not verified because end-user entered the wrong code multiple times. |
| SPDR294 | Provided email is not authentic. |
| SPDR295 | Email address not verified because the provided email was unreachable. |