Declined Reasons

When a verification request involving Facial Biometrics service is declined, the following reasons are presented to the end user or client.

Status Code	Description
SPDR01	Face could not be verified.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on web.
SPDR19	Face could not be detected in image, please upload image again with your face clearly visible.
SPDR37	Face liveness detection failed.
SPDR40	The answer to the question is incorrect.
SPDR43	Camera is not accessible for verification.
SPDR58	Face in the image is with wearing glasses.
SPDR59	Face proof is taken from another screen.
SPDR60	Face proof is taken from internet.
SPDR61	More than one face in one image.
SPDR62	Face proof is a screenshot.
SPDR96	Face is not visible due to low lighting.
SPDR97	Face image is blurry.
SPDR98	Face image is cropped or edited.
SPDR99	Face is not found on the document.
SPDR101	Face is hidden on the document.
SPDR109	Uploaded image is found on the internet.
SPDR144	Hat or mask is found on the face.
SPDR168	Face is not detected in the uploaded image.
SPDR218	Face proof is edited using filters.
SPDR219	The uploaded face picture is blur and not clearly visible.
SPDR230	The uploaded face picture does not match the face photo on the provided document.
SPDR231	The face picture on the provided document is not clearly visible.
SPDR233	Face proof has a solid color in the background.
SPDR241	The verification process was canceled by the user.
SPDR249	Front or backside proof is not provided.
SPDR251	Document front proof is not provided.
SPDR252	Proof and additional proof are of same side of the document.
SPDR261	MRZ Number on the document does not match.
SPDR262	Data is hidden on the provided document.
SPDR263	Uploaded image of the document is pixelated.
SPDR264	Face image is not present on the document.
SPDR265	Invalid cpf number provided.
SPDR268	The provided image is corrupted.
SPDR274	End user did not submit complete verification proofs or data.
SPDR276	The user does not want to share camera or documents.
SPDR277	Closed eyes are detected.
SPDR278	Face proof is altered or photoshopped.
SPDR279	Face proof is blur and not clear for verification.
SPDR280	Eyes not visible and are covered with glasses.
SPDR281	Multiple faces detected in face proof.
SPDR282	Uploaded document is a test ID.
SPDR283	Face could not be detected.
SPDR284	The complete verification data was not provided by the user.
SPDR287	Duplicate account is detected.
SPDR291	Entire Face is not clear in the provided face proof.