Declined Reasons

When a verification request involving Facial Biometrics service is declined, the following reasons are presented to the end user or client.

Status Code	Description
Elevated Fraud Risk
SPDR01	Face could not be verified.
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on the web.
SPDR37	Face liveness detection failed.
SPDR38	Face doesn't match the face image uploaded at the time of signup.
SPDR59	Face proof is taken from another screen.
SPDR60	Face proof is taken from the internet.
SPDR98	Face image is cropped or edited.
SPDR109	Uploaded image is found on the internet.
SPDR218	Face proof is edited using filters.
SPDR259	The provided face image is edited.
SPDR278	Face proof is altered or photoshopped.
SPDR287	Duplicate account is detected.
SPDR000	Face proof is artificially manipulated or altered.
Invalid Facial Image
SPDR58	Face in the image is wearing glasses.
SPDR62	Face proof is a screenshot.
SPDR144	Hat or mask is found on the face.
SPDR233	Face proof has a solid color in the background.
SPDR268	The provided image is corrupted.
SPDR280	Eyes not visible and are covered with glasses.
SPDR281	Multiple faces detected in face proof.
SPDR282	Uploaded document is a test ID.
Image Quality Deficiency
SPDR96	Face is not visible due to low lighting.
SPDR97	Face image is blurry.
SPDR219	The uploaded face picture is blurry and not clearly visible.
SPDR231	The face picture on the provided document is not clearly visible.
SPDR279	Face proof is blurry and not clear for verification.
SPDR291	Entire face is not clear in the provided face proof.
Facial Data Missing
SPDR19	Face could not be detected in image, please upload an image again with your face clearly visible.
SPDR99	Face is not found on the document.
SPDR101	Face is hidden on the document.
SPDR168	Face is not detected in the uploaded image.
SPDR264	Face image is not present on the document.
SPDR277	Closed eyes are detected.
SPDR283	Face could not be detected.
Insufficient Submission
SPDR43	Camera is not accessible for verification.
SPDR274	End user did not submit complete verification proofs or data.
SPDR276	The user does not want to share camera or documents.
SPDR284	The complete verification data was not provided by the user.
Incomplete Verification
SPDR241	The verification process was canceled by the user.