Declined Reasons
When a verification request involving Facial Biometrics service is declined, the following reasons are presented to the end user or client.
| Status Code | Description |
|---|---|
| SPDR01 | Face could not be verified |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR19 | Face could not be detected in image, please upload image again with your face clearly visible |
| SPDR37 | Face liveness detection failed |
| SPDR40 | The answer to the question is incorrect |
| SPDR43 | Camera is not accessible for verification |
| SPDR58 | Face in the image is with wearing glasses |
| SPDR59 | Face proof is taken from another screen |
| SPDR60 | Face proof is taken from internet |
| SPDR61 | More than one face in one image |
| SPDR62 | Face proof is a screenshot |
| SPDR96 | Face is not visible due to low lighting |
| SPDR97 | Face image is blurry |
| SPDR98 | Face image is cropped or edited |
| SPDR99 | Face is not found on the document |
| SPDR101 | Face is hidden on the document |
| SPDR109 | Uploaded image is found on the internet |
| SPDR144 | Hat or mask is found on the face |
| SPDR168 | Face is not detected in the uploaded image |
| SPDR218 | Face proof is edited using filters |
| SPDR219 | The uploaded face picture is blur and not clearly visible. |
| SPDR230 | The uploaded face picture does not match the face photo on the provided document. |
| SPDR231 | The face picture on the provided document is not clearly visible. |
| SPDR233 | Face proof has a solid color in the background |
| SPDR241 | The verification process was canceled by the user. |
| SPDR249 | Front or backside proof is not provided. |
| SPDR251 | Document front proof is not provided. |
| SPDR252 | Proof and additional proof are of same side of the document |
| SPDR261 | MRZ Number on the document does not match |
| SPDR262 | Data is hidden on the provided document |
| SPDR263 | Uploaded image of the document is pixelated |
| SPDR264 | Face image is not present on the document. |
| SPDR265 | Invalid cpf number provided |
| SPDR268 | The provided image is corrupted |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR276 | The user does not want to share camera or documents |
| SPDR277 | Closed eyes are detected |
| SPDR278 | Face proof is altered or photoshopped |
| SPDR279 | Face proof is blur and not clear for verification |
| SPDR280 | Eyes not visible and are covered with glasses |
| SPDR281 | Multiple faces detected in face proof |
| SPDR282 | Uploaded document is a test ID |
| SPDR283 | Face could not be detected |
| SPDR284 | The complete verification data was not provided by the user |
| SPDR287 | Duplicate account is detected |
| SPDR291 | Entire Face is not clear in the provided face proof |