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Declined Reasons

When a verification request involving eIDV Pro service is declined, the following reasons are presented to the end user or client.

Status CodeDescription
SPDR241The verification process was canceled by the user.
SPDR242Request was canceled as a result of a new verification request being received for the user.
SPDR243The Verification was interrupted due to connectivity issues.
SPDR244User attempted to use an incompatible version of BankID.
SPDR245The BankID app could not be found on the user device or Failed to scan the QR code.
SPDR246The BankID request has been declined due to request timeout.
SPDR247The service is temporarily unavailable.
SPDR266User not found in the database.
SPDR299Records indicate that the user is a minor.
SPDR304The entered one-time password(OTP) is incorrect.
SPDR305Entered personal details do not match with the extracted ID document details