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Declined Reasons

When a verification request involving Document Verification is declined, the following reasons are presented to the end user or client.

Status CodeDescription
SPDR02Image of the face not found on the document.
SPDR03Image is altered or photoshopped.
SPDR04Copy of the image found on web.
SPDR05Document and Document Two does not belong to the same person.
SPDR06Document originality could not be verified.
SPDR07Name on the document doesn't match.
SPDR08DOB on the document doesn't match.
SPDR09Date on the document doesn't match.
SPDR10Issue date on the document doesn't match.
SPDR11Number on the document doesn't match.
SPDR12The issuing country of document is not supported, please upload a valid document.
SPDR13Document doesn't match the provided options.
SPDR14Age could not be verified.
SPDR15Face on the document doesn't match with camera image.
SPDR16The expiry date of the document does not match the record, please upload a document with valid expiry date.
SPDR17The document is expired, please upload a new document which is not expired.
SPDR18The uploaded image of the document is blur, please provide a clear photo of document.
SPDR19Face could not be detected in image, please upload image again with your face clearly visible.
SPDR21Proof and Additional Proof are of different documents.
SPDR36Both Documents do not belong to the same person.
SPDR42Front and backside images of the document did not match, please upload images of the same document.
SPDR43Camera is not accessible for verification.
SPDR44Gender could not be verified.
SPDR45Place of issue could not be verified.
SPDR47Document proof is a screenshot.
SPDR48Document proof is altered/edited.
SPDR49Document proof is paper based which is not accepted.
SPDR50Document proof is punched/broken.
SPDR51Document proof is from another screen.
SPDR52Hologram is missing on the document.
SPDR53Document proof is not fully displayed.
SPDR54Document is blur.
SPDR55Information on the document proof is not visible.
SPDR56Information on the document is edited.
SPDR57Information on the document is hidden.
SPDR63Front and backside images are not of the same document.
SPDR64Proof and additional proof does not belong to the same person.
SPDR66Both documents should belong to the same person.
SPDR67Document should be from the provided country.
SPDR68Issue date does not match with the provided one.
SPDR69Expiry date does not match with the provided one.
SPDR70Submitted document is expired.
SPDR71Issue date on the document is not clearly visible.
SPDR72Expiry date on the document is not clearly visible.
SPDR73Date of Birth on the document does not match with the provided one.
SPDR74Date of Birth on the document is not clearly visible.
SPDR75Name on the document does not match with the provided one.
SPDR76Name on the document is not clearly visible.
SPDR77Document number does not match with the provided one.
SPDR78Document number is not clearly visible.
SPDR79Original document number could not be authenticated.
SPDR86E-document data does not match with provided document proof.
SPDR87Face on the E-document does not match with selfie.
SPDR88Uploaded document is Black and White.
SPDR89Uploaded image of the document is edited or cropped.
SPDR90Uploaded image is found on the internet.
SPDR91Document is laminated.
SPDR92Document is scanned or colored copy.
SPDR93Document is paper-based or laminated.
SPDR94Uploaded document is a test card.
SPDR100Picture on the document is not updated.
SPDR103The uploaded document is not matched with the mentioned document type.
SPDR104Last name in the uploaded document doesn`t match the record.
SPDR105First name in the uploaded document doesn`t match the record.
SPDR220The document number on the document is invalid.
SPDR107Uploaded document is a test card.
SPDR111Uploaded document is expired.
SPDR113The issuing country of document is not supported.
SPDR114Gender on the document does not match with the provided gender.
SPDR116Gender is not mentioned in the uploaded document.
SPDR117Gender is unclear in the uploaded document.
SPDR118The Uploaded documents have different names.
SPDR120Information on the document is not readable.
SPDR121Entire document is not visible.
SPDR122Uploaded document of the image is blur.
SPDR124The uploaded document doesn`t match with the mentioned document type.
SPDR125Uploaded front side and backside are of different documents.
SPDR128Uploaded document is laminated.
SPDR129Document might be broken, damaged, or punched.
SPDR130Uploaded image of the document is a screenshot.
SPDR131Document is captured from another device.
SPDR133Document is paperbased or laminated.
SPDR134Uploaded image of the document is found on internet.
SPDR135Uploaded image is a test card.
SPDR136Uploaded document is black and white.
SPDR137Document is not found in the uploaded image.
SPDR140Middle name in the uploaded document doesn`t match the record.
SPDR142Issuing date of the document is not visible.
SPDR156Expire date is not found on the uploaded document.
SPDR159Expiry date of the document is not found.
SPDR165Name is not found on the uploaded document.
SPDR166Face image doesn`t match with the face on document.
SPDR169Issue date of the uploaded document doesn`t match the record.
SPDR171Expire date of the uploaded document is not visible.
SPDR174Name in the uploaded document is not visible.
SPDR179Name is not found on the document.
SPDR181Expire date of the uploaded document is not match.
SPDR221The gender mentioned on the document does not match with the provided information.
SPDR222The gender on the document is not clearly visible.
SPDR223The issue date on document is not present.
SPDR224The date of birth on document is not clearly visible.
SPDR234The date of birth on document is not present.
SPDR226The nationality on the document does not match the provided information.
SPDR227The nationality on the document is not clearly visible.
SPDR228The nationality on the document is not mentioned.
SPDR229The expiry date on document is not present.
SPDR232The name on document is not present.
SPDR235Face in provided document is edited.
SPDR236Font in provided document is edited.
SPDR237Background in provided document is edited.
SPDR238Text in provided document is edited.
SPDR239MRZ in provided document is edited.
SPDR240Provided document is edited via applying filters.
SPDR241The verification process was canceled by the user.
SPDR187Nationality could not be verified.
SPDR190The provided document is broken.
SPDR193The provided document is photocopy(color or black & white).
SPDR194The provided document is edited.
SPDR197The provided document is scanned.
SPDR200The provided document is punched.
SPDR201The provided document is cracked.
SPDR202The provided document is cropped.
SPDR203The provided document is handwritten.
SPDR204Document does not belong to GCC countries.
SPDR205Document type is not supported.
SPDR206Document type is not allowed.
SPDR207MRZ not detected on the document.
SPDR208Document is not visible or present in the proof.
SPDR209Student card is not acceptable.
SPDR210Dual cards detected.
SPDR211The uploaded document is not supported.
SPDR212First name on the document doesn't match.
SPDR213Middle name on the document doesn`t match.
SPDR214Last name on the document doesn`t match.
SPDR215The uploaded document is inverted or in mirror view.
SPDR216The uploaded document is broken with affected data.
SPDR217The same proof are not allowed for document and document two ID Card.
SPDR225The proof has been uploaded and not captured in real time.
SPDR268The provided image is corrupted.
SPDR271Frontside of the document is not displayed.
SPDR272Backside of the document is not displayed.
SPDR274End user did not submit complete verification proofs or data.
SPDR275Face could not be detected OR same side of the document is provided.
SPDR276The user does not want to share camera or documents.
SPDR284The complete verification data was not provided by the user.
SPDR285Document proofs do not belong to the same person.
SPDR286Document Proof inconsistent creation and modification dates found.
SPDR287Duplicate account is detected.