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Declined Reasons

When a verification request involving Address Verification & Validation is declined, the following reasons are presented to the end user or client.

Status CodeDescription
SPDR02Image of the face not found on the document.
SPDR03Image is altered or photoshopped.
SPDR04Copy of the image found on web.
SPDR06Document originality could not be verified.
SPDR13Document doesn't match the provided options.
SPDR14Age could not be verified.
SPDR21Proof and Additional Proof are of different documents.
SPDR22Name on the Address Document doesn't match.
SPDR23Address did not match the record, please provide a document with valid address.
SPDR24Document type is different from the provided options.
SPDR25Country on the address document could not be verified.
SPDR26Addresses on the Identity Document and Utility Bill do not match.
SPDR27The address document is expired, please upload a document which is not expired.
SPDR28The uploaded image of the document is blur, please provide a clear photo of address document.
SPDR30Issue date on the address document doesn't match.
SPDR31Address proof and document proof are of different persons.
SPDR42Front and backside images of the document did not match, please upload images of the same document.
SPDR43Camera is not accessible for verification.
SPDR46Same ID Document can not be submitted as proof of address.
SPDR47Document proof is a screenshot.
SPDR48Document proof is altered/edited.
SPDR49Document proof is paper based which is not accepted.
SPDR50Document proof is punched/broken.
SPDR51Document proof is from another screen.
SPDR53Document proof is not fully displayed.
SPDR54Document is blur.
SPDR55Information on the document proof is not visible.
SPDR56Information on the document is edited.
SPDR57Information on the document is hidden.
SPDR65Address proof and document proof does not match.
SPDR66Both documents should belong to the same person.
SPDR67Document should be from the provided country.
SPDR68Issue date does not match with the provided one.
SPDR70Submitted document is expired.
SPDR71Issue date on the document is not clearly visible.
SPDR75Name on the document does not match with the provided one.
SPDR76Name on the document is not clearly visible.
SPDR80Address on the document does not match with the provided one.
SPDR81Address provided is invalid.
SPDR82Address on the document is not clearly visible.
SPDR83Address is not present on the provided document.
SPDR88Uploaded document is Black and White.
SPDR89Uploaded image of the document is edited or cropped.
SPDR90Uploaded image is found on the internet.
SPDR91Document is laminated.
SPDR92Document is scanned or colored copy.
SPDR93Document is paper-based or laminated.
SPDR94Uploaded document is a test card.
SPDR103The uploaded document is not matched with the mentioned document type.
SPDR107Uploaded document is a test card.
SPDR111Uploaded document is expired.
SPDR112Country on the address document could not verified.
SPDR113The issuing country of document is not supported.
SPDR120Information on the document is not readable.
SPDR121Entire document is not visible.
SPDR122Uploaded document of the image is blur.
SPDR124The uploaded document doesn`t match with the mentioned document type.
SPDR128Uploaded document is laminated.
SPDR129Document might be broken, damaged, or punched.
SPDR130Uploaded image of the document is a screenshot.
SPDR131Document is captured from another device.
SPDR133Document is paper based or laminated.
SPDR134Uploaded image of the document is found on internet.
SPDR135Uploaded image is a test card.
SPDR136Uploaded document is black and white.
SPDR137Document is not found in the uploaded image.
SPDR142Issuing date of the document is not visible.
SPDR146The address document and identity document don`t belong to the same person.
SPDR250Address documents from Ontario are not allowed.
SPDR169Issue date of the uploaded document doesn`t match the record.
SPDR173Name on the address document doesn`t match the record.
SPDR190The provided document is broken.
SPDR193The provided document is photocopy(color or black & white).
SPDR194The provided document is edited.
SPDR197The provided document is scanned.
SPDR200The provided document is punched.
SPDR201The provided document is cracked.
SPDR202The provided document is cropped.
SPDR203The provided document is handwritten.
SPDR215The uploaded document is inverted or in mirror view.
SPDR216The uploaded document is broken with affected data.
SPDR225The proof has been uploaded and not captured in real time.
SPDR241The verification process was canceled by the user.
SPDR268The provided image is corrupted.
SPDR269The address did not match the record.
SPDR274End user did not submit complete verification proofs or data.
SPDR275Face could not be detected OR same side of the document is provided.
SPDR276The user does not want to share camera or documents.
SPDR284The complete verification data was not provided by the user.
SPDR285Document proofs do not belong to the same person.
SPDR287Duplicate account is detected.