Declined Reasons
When a verification request involving Address Verification & Validation is declined, the following reasons are presented to the end user or client.
| Status Code | Description |
|---|---|
| SPDR02 | Image of the face not found on the document |
| SPDR03 | Image is altered or photoshopped |
| SPDR04 | Copy of the image found on web |
| SPDR06 | Document originality could not be verified |
| SPDR13 | Document doesn't match the provided options |
| SPDR14 | Age could not be verified |
| SPDR21 | Proof and Additional Proof are of different documents |
| SPDR22 | Name on the Address Document doesn't match |
| SPDR23 | Address did not match the record, please provide a document with valid address. |
| SPDR24 | Document type is different from the provided options |
| SPDR25 | Country on the address document could not be verified |
| SPDR26 | Addresses on the Identity Document and Utility Bill do not match |
| SPDR27 | The address document is expired, please upload a document which is not expired |
| SPDR28 | The uploaded image of the document is blur, please provide a clear photo of address document |
| SPDR30 | Issue date on the address document doesn't match |
| SPDR31 | Address proof and document proof are of different persons |
| SPDR42 | Front and backside images of the document did not match, please upload images of the same document |
| SPDR43 | Camera is not accessible for verification |
| SPDR46 | Same ID Document can not be submitted as proof of address |
| SPDR47 | Document proof is a screenshot |
| SPDR48 | Document proof is altered/edited |
| SPDR49 | Document proof is paper based which is not accepted |
| SPDR50 | Document proof is punched/broken |
| SPDR51 | Document proof is from another screen |
| SPDR53 | Document proof is not fully displayed. |
| SPDR54 | Document is blur |
| SPDR55 | Information on the document proof is not visible |
| SPDR56 | Information on the document is edited |
| SPDR57 | Information on the document is hidden |
| SPDR65 | Address proof and document proof does not match |
| SPDR66 | Both documents should belong to the same person |
| SPDR67 | Document should be from the provided country |
| SPDR68 | Issue date does not match with the provided one |
| SPDR70 | Submitted document is expired |
| SPDR71 | Issue date on the document is not clearly visible |
| SPDR75 | Name on the document does not match with the provided one |
| SPDR76 | Name on the document is not clearly visible |
| SPDR80 | Address on the document does not match with the provided one |
| SPDR81 | Address provided is invalid |
| SPDR82 | Address on the document is not clearly visible |
| SPDR83 | Address is not present on the provided document |
| SPDR88 | Uploaded document is Black and White |
| SPDR89 | Uploaded image of the document is edited or cropped |
| SPDR90 | Uploaded image is found on the internet |
| SPDR91 | Document is laminated |
| SPDR92 | Document is scanned or colored copy |
| SPDR93 | Document is paper-based or laminated |
| SPDR94 | Uploaded document is a test card |
| SPDR103 | The uploaded document is not matched with the mentioned document type |
| SPDR107 | Uploaded document is a test card |
| SPDR111 | Uploaded document is expired |
| SPDR112 | Country on the address document could not verified |
| SPDR113 | The issuing country of document is not supported |
| SPDR120 | Information on the document is not readable |
| SPDR121 | Entire document is not visible |
| SPDR122 | Uploaded document of the image is blur |
| SPDR124 | The uploaded document doesn`t match with the mentioned document type |
| SPDR128 | Uploaded document is laminated |
| SPDR129 | Document might be broken, damaged, or punched |
| SPDR130 | Uploaded image of the document is a screenshot |
| SPDR131 | Document is captured from another device |
| SPDR133 | Document is paper based or laminated |
| SPDR134 | Uploaded image of the document is found on internet |
| SPDR135 | Uploaded image is a test card |
| SPDR136 | Uploaded document is black and white |
| SPDR137 | Document is not found in the uploaded image |
| SPDR142 | Issuing date of the document is not visible |
| SPDR146 | The address document and identity document don`t belong to the same person |
| SPDR250 | Address documents from Ontario are not allowed. |
| SPDR169 | Issue date of the uploaded document doesn`t match the record |
| SPDR173 | Name on the address document doesn`t match the record |
| SPDR190 | The provided document is broken |
| SPDR193 | The provided document is photocopy(color or black & white) |
| SPDR194 | The provided document is edited. |
| SPDR197 | The provided document is scanned |
| SPDR200 | The provided document is punched |
| SPDR201 | The provided document is cracked |
| SPDR202 | The provided document is cropped |
| SPDR203 | The provided document is handwritten |
| SPDR215 | The uploaded document is inverted or in mirror view. |
| SPDR216 | The uploaded document is broken with affected data. |
| SPDR225 | The proof has been uploaded and not captured in real time. |
| SPDR241 | The verification process was canceled by the user. |
| SPDR268 | The provided image is corrupted |
| SPDR269 | The address did not match the record |
| SPDR274 | End user did not submit complete verification proofs or data |
| SPDR275 | Face could not be detected OR same side of the document is provided |
| SPDR276 | The user does not want to share camera or documents |
| SPDR284 | The complete verification data was not provided by the user |
| SPDR285 | Document proofs do not belong to the same person |
| SPDR287 | Duplicate account is detected |