Declined Reasons

When a verification request involving Address Verification & Validation is declined, the following reasons are presented to the end user or client.

Status Code	Description
Elevated Fraud Risk
SPDR03	Image is altered or photoshopped.
SPDR04	Copy of the image found on the web.
SPDR06	Document originality could not be verified.
SPDR48	Document proof is altered/edited.
SPDR51	Document proof is from another screen.
SPDR56	Information on the document is edited.
SPDR89	Uploaded image of the document is edited or cropped.
SPDR90	Uploaded image is found on the internet.
SPDR131	Document is captured from another device.
SPDR134	Uploaded image of the document is found on the internet.
SPDR194	The provided document is edited.
SPDR225	The proof has been uploaded and not captured in real time.
Document Data Mismatch
SPDR13	Document doesn't match the provided options.
SPDR22	Name on the Address Document doesn't match.
SPDR23	Address did not match the record, please provide a document with a valid address.
SPDR26	Addresses on the Identity Document and Utility Bill do not match.
SPDR30	Issue date on the address document doesn't match.
SPDR68	Issue date does not match with the provided one.
SPDR75	Name on the document does not match with the provided one.
SPDR80	Address on the document does not match with the provided one.
SPDR169	Issue date of the uploaded document does not match the record.
SPDR173	Name on the address document doesn’t match the record.
SPDR269	The address did not match the record.
Inconsistent Document Proofs
SPDR21	Proof and Additional Proof are of different documents.
SPDR31	Address proof and document proof are of different persons.
SPDR42	Front and backside images of the document did not match.
SPDR65	Address proof and document proof do not match.
SPDR66	Both documents should belong to the same person.
SPDR125	Uploaded front side and backside are of different documents.
SPDR146	The address document and identity document don’t belong to the same person.
SPDR285	Document proofs do not belong to the same person.
Data Validation Issue
SPDR14	Age could not be verified.
SPDR25	Country on the address document could not be verified.
SPDR81	Address provided is invalid.
SPDR112	Country on the address document could not be verified.
SPDR113	The issuing country of the document is not supported.
SPDR188	Bank Transfer Number could not be verified.
SPDR189	Tax Identity Number could not be verified.
Document Integrity Issue
SPDR47	Document proof is a screenshot.
SPDR49	Document proof is paper-based, which is not accepted.
SPDR50	Document proof is punched/broken.
SPDR83	Address is not present on the provided document.
SPDR88	Uploaded document is Black and White.
SPDR91	Document is laminated.
SPDR92	Document is scanned or a colored copy.
SPDR93	Document is paper-based or laminated.
SPDR128	Uploaded document is laminated.
SPDR129	Document might be broken, damaged, or punched.
SPDR130	Uploaded image of the document is a screenshot.
SPDR136	Uploaded document is black and white.
SPDR190	The provided document is broken.
SPDR193	The provided document is a photocopy (color or black & white).
SPDR197	The provided document is scanned.
SPDR202	The provided document is cropped.
SPDR203	The provided document is handwritten.
SPDR200	The provided document is punched.
SPDR201	The provided document is cracked.
SPDR216	The uploaded document is broken with affected data.
Image Quality Deficiency
SPDR28	The uploaded image of the document is blurred.
SPDR53	Document proof is not fully displayed.
SPDR54	Document is blurry.
SPDR55	Information on the document proof is not visible.
SPDR71	Issue date on the document is not clearly visible.
SPDR76	Name on the document is not clearly visible.
SPDR82	Address on the document is not clearly visible.
SPDR120	Information on the document is not readable.
SPDR121	Entire document is not visible.
SPDR122	Uploaded document of the image is blurry.
SPDR142	Issuing date of the document is not visible.
SPDR215	The uploaded document is inverted or in mirror view.
Expired Document
SPDR27	The address document is expired.
SPDR70	Submitted document is expired.
Unsupported or Invalid Document
SPDR24	Document type is different from the provided options.
SPDR46	Same ID Document cannot be submitted as proof of address.
SPDR67	Document should be from the provided country.
SPDR94	Uploaded document is a test card.
SPDR103	The uploaded document does not match the mentioned document type.
SPDR107	Uploaded document is a test card.
SPDR124	The uploaded document does not match the mentioned document type.
SPDR135	Uploaded image is a test card.
SPDR137	Document is not found in the uploaded image.
SPDR250	Address documents from Ontario are not allowed.
SPDR268	The provided image is corrupted.
Insufficient Submission
SPDR43	Camera is not accessible for verification.
SPDR274	End user did not submit complete verification proofs or data.
SPDR276	The user does not want to share camera or documents.
SPDR284	The complete verification data was not provided by the user.
Incomplete Verification
SPDR241	The verification process was canceled by the user.