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Declined Reasons

Here are the status codes and descriptions for verification declines, related to the available services.

Face Status Codes

Status CodeDescription
SPDR01Face could not be verified
SPDR19Face not found on the document
SPDR03Image is altered or photoshopped
SPDR04Copy of the image found on web

Document Status Code

Status CodeDescription
SPDR02Image of the face not found on the document
SPDR06Document originality could not be verified
SPDR07Name on the document doesn't match
SPDR08DOB on the document doesn't match
SPDR16Expiry date on the document doesn't match
SPDR10Issue date on the document doesn't match
SPDR09Date on the document doesn't match
SPDR11Number on the document doesn't match
SPDR12Country on the document could not be verified
SPDR13Document doesn't match the provided options
SPDR14Age could not be verified
SPDR15Face on the document doesn't match with camera image
SPDR17Document has expired
SPDR18Document is not clearly displayed
SPDR19Face not found on the document
SPDR03Image is altered or photoshopped
SPDR04Copy of the image found on web
SPDR21Proof and Additional Proof are of different documents

phone_number Status Code

Status CodeDescription
SPDR35Phone number could not be verified